Skip to content
BestBuy.com
Main Content

Customer Ratings & Reviews

SKU:
7863243

Customer reviews

Rating 3.8 out of 5 stars with 356 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

73%
would recommend
to a friend
Page 1 Showing 1-20 of 356 reviews
  • Rated 4 out of 5 stars

    Data REcovery

    |
    |
    Posted .

    Geek Squad was able to recover all of the data on my damaged drive. However, getting there was a struggle. Three weeks after I dropped the unit off before anyone contacted me about the unit and another two weeks before they recovered the data. They did a nice job on the recovery and placing i on a new drive, so all is OK.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

    |
    |
    Posted .

    They charged me to send off and then tell me it’s going to cost more to open and diagnose. They said they did not open it up actually they did open it up and possibly damage the retrieval of the information on it. Do not recommend sending anything off to get recovered from Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Recovery

    Rated 2 out of 5 stars

    Limited hard drive recovery of hard drives.

    Posted .

    Could not recover one of my old computer hard drives They wanted to send it out to a company that would charge over $500.00 to try a recovery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed onmy computer

    |
    |
    Posted .

    provided model i needed and demonstrated features of HP model

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better service but they made it right

    |
    |
    Posted .

    The cost wasn’t too bad but the process was wonky. I had to return to sign papers I had already signed in person and when they shipped the drive to their other facility, I was told I couldn’t send a back up drive with it because it could get lost. Huh? So a rep calls me asking to purchase a backup drive. They ultimately allowed me to send my drive I had purchased at Best Buy but it took some complaining.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Helpful, Staff

    Rated 5 out of 5 stars

    Grateful for the help

    |
    |
    Posted .

    The entire team of the geek squad was great to deal with.

    I would recommend this to a friend
  • Pros mentioned:
    Recovery, Staff
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    WORST SERVICE EVER

    |
    |
    Posted .

    This was the worst experience. The laptop I use for work and store all of my data on, unexpectedly went down and when I took it to Geek Squad under my Total Tech membership - I was told they would have to send it off to the warehouse for data recovery. It gets there and a week later I get a call telling me they have to take it to a level 2 recovery. I say fine and they do whatever they had to. Then I get a call a few days later that it will take a level 3 to recover the data. The cost of that is more than the laptop so I told them to just send it back and not to do anything else to it. I go pick it upa few days later and they had done a factory reset on it despite telling them NOT to do anything else to the laptop. I was going to take it somewhere else to see if they could recover the data. SIX YEARS of my career files were wiped clean with no way to recover them. I told the manager at the Shadeland Ave. store and he told me that was not authorized and that a manager would be calling me. THEY NEVER CALLED. So I've been out of luck, trying to recover my files via email with no accountability from Geek Squad. Won't be using them again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    For computer
    Cons mentioned:
    Documents

    Rated 5 out of 5 stars

    The Squad came through and saved my history.

    |
    |
    Posted .

    The squad did an excellent job of finding a way to retrieve information on my corrupted computer. I'm anxious to get this computer back to see just how many of my files have been retrieved.

    I would recommend this to a friend
  • Cons mentioned:
    Documents, Price, Process

    Rated 1 out of 5 stars

    Great way to waste time and money!

    Posted .

    Charged me $600 to copy my damaged data to a new hard drive. Nothing was recovered, and in fact my files were further damaged in this process. They have a strict no refunds policy, and are almost impossible to get in touch with. I've had to get my bank involved to get any kind of resolution. And since i know what they're going to reply: yes i was informed of the damage to my files. What i was not informed of is that these files would NOT be recovered or repaired in any way. They freely admitted to me AFTER the fact that they are not able to recover even moderately damaged files, so keep that in mind before you come here. Saddest excuse for a data recovery center ive ever been to, i really wish i'd read the reviews and done my research.

    No, I would not recommend this to a friend
  • Pros mentioned:
    For computer, Recovery, Services

    Rated 5 out of 5 stars

    Great Recovery service

    |
    |
    Posted .

    Recovery of all internal data of my Toshiba laptop computer. Always great recovery service of data.

    I would recommend this to a friend
  • Cons mentioned:
    Process

    Rated 1 out of 5 stars

    Avoid at all costs

    |
    |
    Posted .

    Was charged shipment although covered by Total Tech membership. Called to follow up after a two weeks to have A Total Tech membership agent cold transfer to Geek Squad who placed the call on hold for over 10 minutes. Unprofessional service and tedious process. Buyer beware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    For computer, Helpful, Staff

    Rated 5 out of 5 stars

    Geek Squad agent are the best!

    |
    |
    Posted .

    I love the Geek Squad agents! They are helpful and efficient to clean up my computers and get the bugs out. They always know the answers and are friendly to answer questions and give advice with or without appointments.

    I would recommend this to a friend
  • Pros mentioned:
    Recovery, Staff

    Rated 3 out of 5 stars

    Geek squad data recovery

    |
    |
    Posted .

    Disappointed could not recover data. Asked for 1450$ Up front to attempt more in depth recovery.

    I would recommend this to a friend
  • Pros mentioned:
    Staff

    Rated 2 out of 5 stars

    Geek Squad was detail, efficient in responding.

    |
    |
    Posted .

    The Geek Squad agent mounted my TV the stand and removed the disk to have files downloaded. Waiting to pay for that service

    I would recommend this to a friend
  • Cons mentioned:
    Documents

    Rated 3 out of 5 stars

    Not what I expected

    |
    |
    Posted .

    I had a corrupt flash drive that needed to be recovered. I had most of the documents on it backed up but there was about 3-4 month's worth of work (presentations) that I hadn't yet. Unfortunately, most of my new documents were not recoverable but I wasn't aware until after I received the flash drive back (description from report said little to no corruption). Certainly not Geek Squad's fault (I bought a cheap flash drive). I appreciate their effort. If I had to do it all again, I'd probably not pay what I did to not get what I needed. I’ve had to recreate most of that work anyways, which I could've just done in the first place and saved myself $250!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Recovery, Staff

    Rated 5 out of 5 stars

    Data recovery

    |
    |
    Posted .

    The Geek Squad did a Great job retrieving our precious memories and data. Reasonably fast and fair cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard drive

    |
    |
    Posted .

    I'm an older citizen, and the information I received about external hard drives was exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Staff

    Rated 5 out of 5 stars

    Corrupted hard drive

    |
    |
    Posted .

    Corrupted hard drive. The geek squad guys save the day recovering almost 10,000 pictures that was on a hard drive that was no longer responding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get Your Files Recovered

    |
    |
    Posted .

    If you need a data recovery service then this is the best way to get it done. Fast, honest and affordable.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Too expensive

    |
    |
    Posted .

    We ended up not purchasing the recovery because the cost was astronomical.

    No, I would not recommend this to a friend