Customer Ratings & Reviews

We thought we lost all the data on our failed hard drive, which had not been backed up for several months. Thought lost were hundreds of photos, Quicken data, important files, etc. etc. We took the Geek Squad up on their offer to send the drive to KY where the data recovery center is located. We figured it was worth a shot. Imagine our relief when the center was able to recover nearly 100% of the data and re-store it on a Passport external drive for us. Overall, the experience was much better than expected, and worth every cent (which also wasn't as much as we thought it might be!)

I was relieved that my external hard drive could be recovered. It is a bummer to have to pay such a high fee and to wait (around 2 weeks) but it is better than getting nothing!!

Recovered about 50% of data off of crashed hard drive. I was hoping for better, but better half than none at all.

My old Mac's HD was dying so I took the whole 27" unit to Geek Squad. In two days they backed up all my data, including WinXP data from a partitioned VMware drive, onto a separately purchased 2TB Seagate external HD. I spent a C-note (look it up) and feel it was worth every penny. They preserved the confidentiality of my data, were amazingly thorough, and made subsequent restoration of data onto my new PC's internal HD awesomely EZ. The Geek Squad gifted me peace-of-mind at a very reasonable price. Thanks, GS !!

Geek squad did a data recovery for me, they tried to do the recovery in store( winston-salem) but figure that we needed to send it off. The whole safe kept me updated thruout the whole service from phone calls to emails, i would highly recommend anyone to them .

Help desk did their best and explained needed to send out. Appears they do not do opening of USB's there but send out the external hard drives to another Best Buy location. Waiting on final of this since have seen Level3 recovery report and waiting on final product which will use new external that went to shop.

The Geek Squad associates listened to the details, attempted to access my hard drive in the store (unsuccessful). They then fully explained the next steps in the data recovery process and estimated costs, which would only be incurred upon my approval. They were very understanding and patient and suggested if I had any questions and/or concerns, to call them immediately. Great Customer Service!

When I think I will not recover my data because a failure of my motherboard. They provide to me a solution to try data recovery, I said yes with a little expectations but for my surprise they recovered 99.99% of my data.

The agents were able to do what others couldn't. I thought that I had lost priceless items when the hard drive failed. They were able to recover and save my data. Three cheers for the team!

Initially, I brought my laptop to BB because my hard drive died. I wanted it replaced -- as it was still under the year warranty. Turns out, my data had to be retrieved at a significant price. And, then - when I heard from Best Buy that my laptop was ready for me to pick up...I go to the store, only to find out that the hard drive had NOT been replaced.. So...off it went ...back to the shop -- out in Tennessee or somewhere. DAH! THe process was not handle well at all. It is taking a LONG time to get my laptop back. I'm expecting it sometime next week.... but as I've lost faith in Best Buy... who knows when I'll actually get it back.

Great service, very professional from local story to data recovery center.

Corrupted hard drive. The geek squad guys save the day recovering almost 10,000 pictures that was on a hard drive that was no longer responding

Most data was recovered. Some larger video files wont play.

The data recovery cost less than what I was quoted. I'm happy with finally getting ALL my data back on a new external storage device. Thank you

Geek Squad did there best to repair my hard drive, but it was be corrupt to fix.

The Geek squad recovered the data from an existing HD that I owned and stored it on a new WD HD that I purchased. Did an excellent job

Geek Squad tried to recover data from dead storage device, with no luck. I appreciate their efforts.

The hard drive in my 7 yr old desk top crashed. Brought it my local store, they were unable to do anything with it, even diagnose it other than to say it crashed. So they had to send the hard drive to a Service Center 1,000 miles away, charge me $35 to ship the hard drive because they could not do it locally. Then want to charge me $1,250 to recover the data. Way too expensive.

After my hard drive crashed and my data wasn't able to be retrieved in store Geek Squad knew where to send my drive to get my files so all was not lost.

Thank you geek squad! I just wish you guys had a quicker turnaround, it toook nearly 2 months to get my hard disk back.