Device Diagnostic and Repair
Service Location
RemoteAbout This Item
- Key Specs
- Service Location: Remote
- General
- Brand: Geek Squad®
- Product Name: Device Diagnostic and Repair
- Other
- UPC: 400036505584
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
- Diagnosing your device: We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
- Repairing the issues: We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
- Streamlining the user interface: If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
- Finishing touches: We'll test the device to make sure everything is working properly.
- Diagnosing your device: We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
- Repairing the issues: We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
- Streamlining the user interface: If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
- Finishing touches: We'll test the device to make sure everything is working properly.
Q: Can the agent help me remove unwanted programs?
A: Yes, the agent can remove any programs or desktop shortcuts you deem unnecessary from your computer.
Q: Does the service include hardware installation?
A: No, this is a remote service and does not include hardware installation.
Q: How will the agent access my device?
A: A Geek Squad Agent can remotely access your computer over the internet. You will be able to chat with the agent over the phone or via online chat.
Q: Will the agent test my device after the repair?
A: Yes, the agent will test your device to make sure everything is working properly.
Q: What does this service include?
A: This is a remote service that includes diagnosis of software issues and repair of operating system issues including boot errors and blue screens. It also includes removal of viruses and spyware.
A: No, this is a spyware/malware and you should exit it and not click anything.
Q: Is the $149 a one time service price?
A: Yes it is just a one time support
Q: Will a new pc correct my virus problem?
A: It is either because it is no longer supported and it got a virus, or hacked. The security is not kept up-to-date since they are no longer supporting it. OR The OS became corrupt, which it would need the OS repaired.
Reviews
Customers are saying
Customers commend the Device Diagnostic and Repair service for its RAM installation, ease of use, and performance improvements, as well as for checking the hard drive. However, there are significant concerns regarding customer service, repair time, warranty fulfillment, and incomplete installations. Additionally, some customers have expressed concerns about unnecessary motherboard replacements.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
| Pros for Device Diagnostic and Repair | |||
|---|---|---|---|
| Ease of use, RAM, Performance, Hard Drive | Overall Performance | Overall Performance, Ease of use, Speed, Laptop Performance | Ease of use, Software Setup |
| Cons for Device Diagnostic and Repair | |||
| Customer Service, Repair Time, Warranty, Installation, Motherboard | Computer Speed | Issue Resolution | Customer Service |