Device Diagnostic and Repair

I have bought many appliances from best buy and will not be buying anymore. I had my washer covered and it broke down on a Sunday the soonest appointment I could get was a Friday. I made them aware that the door was locked and my clothes are stuck in it submerged in water. Friday came I missed work for the appointment only to find out they didn't book the appointment correctly and would need 2 people to diagnose the problem. I wait another 2 weeks for an appointment. I reach out on the Monday to confirm my appointment for Wednesday and made them aware I would be missing another day of work with no pay this time. I called the hotline Wednesday because I still didn't have a confirmation for the time frame the service will take place. I was told not to worry because they would be coming to service my washer. They reach out in the afternoon to let me know I am the 6th job on the list and they are waiting for a second person to be available. A second person was never booked and never became available. So I get a message at the end of the day that they aren't able to complete the service and I have no options. They gave me an alternative day and said they would arrange for someone to come Friday morning. I can't afford to call out another day because I will be in jeopardy of losing my job at this point so I will have to wait another week to see when people become available to fix my washer. At this point the exact problem with my washer is still unknown. So even if 2 people come and unstack my washer to fix what they think the problem is this could mean now I'm out of a washer for 2 months. Meanwhile my clothes are sitting in the washer and my bathroom smells like mold and mildew due to this. I was on the phone with customer service for 45 min to see if there are any other options I have and if they could just send me a replacement washer since they have been unable to address the problem for 4 weeks despite having 2 failed appointments. They were sympathetic but they said there was nothing that could be done. I am disappointed that my case has not been escalated or prioritized. I am also disappointed that I will be facing penalties for the days of work I missed for no reason. I have lost confidence in the geek squad and in their ability to care for and fix this matter. I have doubts that if they come that they will be able to resolve my issue.

I am a total member of Best Buy and bought all the devices, appliances in Best Buy and now regret of buying in Best Buy , the customer service ,geek squad service and availability sucks and some people in customer service don’t know about the things they simply read what you see in the portal and don’t even listen to the problem. I bought a washing machine and used twice , and the service takes 3 weeks to schedule an appointment and 4 weeks to get a t repair and even it’s new under 60 days they won’t know the process how to exchange with a new device. I literally did a mistake of buying all the appliances in Best Buy. I wanted to say to other people if you buying things at Best Buy try to get some warranty from outside not in store. Worst customer service I have ever faced.

False promises galore. I’ve brought my laptop in at least 15 times in a year, every time they return it to me saying it’s fixed, it is not. I was told I could exchange it the last 3 times I brought it in. This last time, I went to pick my laptop up from geek squad and was told they put a new mother board in and everything is brand new. As soon as the agent and I turned it on, there was 2 errors upon start up. They refuse to exchange it and sent it out AGAIN I couldn’t even take it out of the store. So now here I am, waiting yet again. To be told it’s fixed, knowing it won’t. Services keep disabling by themselves and eventually overtime allllll services were disabled. The laptop barelyyyyy works. I paid about $3,000 bucks for something that’s not even worth 300 bucks. Only used for Fortnite. I don’t know if it’s from Microsoft updates, but I am so sick of bringing it in for repairs and waiting for my laptop to get fixed. I’m even more sick of it being reset to factory deleting everything. One time I was coerced into purchasing a usb memory stick to reset it and THAT MADE MORE PROBLEMS EVER SINCE because I don’t have the stick anymore and one time it asked me to insert it. Please don’t ever tell anyone to ever do that again.

Subject: Concerns Regarding Services and Installation Assistance for Mk.2 Video Encoder 4K60 Pro over Phone -> GS Destorying PC & Postponed from Employment throughout Process To whom it may concern, I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone. 1. *Initial Compatibility Concerns* I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services. 2. *First Remote Repair Visit* The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including: - Black screens upon boot - Worsened performance (flickering screens, apps closing randomly) - Requiring hard resets to address stability issues -Cold boot required to address stability issues 3. *Second Remote Repair Visit* Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement. 4. *Customer Service and Escalation Attempts* After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported. Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues. Bellingham office connected me with a supervisor who attentively listened to my concerns per request. They were understanding of the stress caused by these services, helped ground my worries, and took steps to address the situation. Although this resolution came late in the process, I appreciated their professionalism and empathy. 5. *Summary and Request for Resolution* - Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation. - Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues. - I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality. - I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward. - A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>). While my overall experience was challenging, the Bellingham Geek Squad team helped restore confidence and initiated steps toward a resolution. Currently waiting in shop. ..I truly hope to see this issue fully resolved.

I bought an electric stove Nov/2021 not even 6 months later the glass top cracked, called geek squad since i had the protection plan, i was asked to contact samsung for the manufacture warranty. So i did they replaced the glass. This month the oven turn on by itself and caught fire, it had flames coming out, fire department put out the fire. I called the geek squad and they said it will be replaced, then they send a tech and he just looked at it DIDNT EVEN CONNECTED THE STOVE, said he will repair it and left came back to supposedly repair it DID NOTHING ON IT, and says it is good you can use it YET HE UNPLUGGED IT so, its been almost a month i keep calling to get this resolved. May be that tech can take the stove to his house and wait for the fire to start, he wants to risk my family and my house to another fire may be he can take that risk to his house. I GOT ANOTHER REPAIR APPOINTMENT. So lets see how this goes. A month with NO STOVE with my kids and mother are home. So THIS IS TERRIBLE i have been best buy customer for years but this time it has a huge disappointment NO HELP