Printer Setup

Joshua came and installed a new computer and adapter for printer. Could not have done it without him of his expertise.

I bought an HP network all in one printer and installed the software. It worked fine briefly, then every time I tried to print the printer was “offline.” The Geek Squad person did a great job, uninstalling and reinstalling the software. I watched as he worked remotely on my computer. It was something I could never have figured out myself. This was during the pandemic shutdown, so returning or replacing the printer would have been difficult—and unnecessary. The printer works great, but the software is a problem. Thanks to the Geek Squad I am able to keep on printing and working.

This rating is intended for the fifth agent who finally solved my problem. Four other agents in turn could not do it and passed it on to the next one but finally the fifth person after at least three hours succeeded and the printer still prints wirelessly, which it had refused to do before. I had moved and I have been unable to reconnect the printer for wireless function. I have already done a review and given this man credit, but I have made many tech-support phone calls in addition to the printer, so I no longer remember his name. I am deeply indebted to him.

I have an IT background and was frustrated because I could not connect my laptop to new printer wirelessly. I was able to connect via USB. All my other devices connected to the printer wirelessly. I contacted the Geek Squad. I appreciated that the tech remoted in and we talked on the phone simultaneously which allowed me to discuss what I had tried with no luck. All along, tech explained what he was doing and ultimately had to reconfigure a port, had me reset the modem - SUCCESS. Without the tech’s knowledge, support and patience - I would have returned the printer to Best Buy.

Geek Squad walked me through and they are invaluable to me. This printer works well.