Printer Setup or Troubleshooting
About This Item
- General
- Brand: Geek Squad®
- Product Name: Printer Setup or Troubleshooting
- Other
- Estimated Time to Complete Service: 45 minutes
- Required for Service: Customer supplied printer. Make sure to have the password and/or pin for any computer it will be installed on and the network name and password handy.
- Workmanship Warranty: We stand behind our services and repairs with a 90-day workmanship warranty.
- UPC: 400060404006
We can quickly and professionally set up your new printer or solve issues with your current printer. Our skilled Geek Squad Agents will unbox and set up your new printer and connect it to up to 2 devices if desired. We will also connect your printer to your Wi-Fi network and perform updates. Our Agents are also here to help if you are having trouble with your current printer. We will troubleshoot the functionality of 1 printer and up to 2 devices. Agents will perform essential diagnostic checks on your printer and determine if there are any jams or shortages of paper, ink and toner. Once the problem is identified, we’ll get your printer working properly as soon as possible.
- Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
- Printer setup: We’ll unbox and place 1 new printer right where you want it.
- Printer troubleshooting: We’ll check the paper, ink and/or toner levels, replace with client-provided consumables as needed, and clear any jams. Plus, we’ll update the drivers or firmware, reset the printer, and re-perform the initial setup if necessary.
- Final steps: We’ll verify that your printer is operating properly, answer any questions you may have, provide support instructions as needed and make sure you are comfortable using your printer.
- Before we begin: When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
- Printer setup: We’ll unbox and place 1 new printer right where you want it.
- Printer troubleshooting: We’ll check the paper, ink and/or toner levels, replace with client-provided consumables as needed, and clear any jams. Plus, we’ll update the drivers or firmware, reset the printer, and re-perform the initial setup if necessary.
- Final steps: We’ll verify that your printer is operating properly, answer any questions you may have, provide support instructions as needed and make sure you are comfortable using your printer.
Q: How many devices can the agent connect the printer to?
A: The agent can connect the printer to up to 2 devices.
Q: What is the estimated time to complete the printer setup?
A: The estimated time to complete the service is 45 minutes.
Q: What is the workmanship warranty offered for this service?
A: This service comes with a 90-day workmanship warranty.
Q: What will the agent do if my printer has a paper jam?
A: The Geek Squad agent will clear any paper jams in the printer.
Q: Does the agent update the drivers on my printer?
A: Yes, the agent will update the drivers or firmware on your printer.
A: I was told by BestBuy over the phone that they did not fix printers in-store, nor could they help me online with printer problems. The person I spoke with, first an agent and then when I asked for a manager, I spoke to Will - he told me that any printer repair would have to be done in my home. Someone is scheduled to come out and fix my printer on 12/2, but even with your Tech Suppor Plan, now I even have to pay a $49.99 charge for them to come to my home. This is unfair that Best Buy will not fix a printer in their place of business nor did they offer to send it out to be fixed. I am very dissatisfied with Best Buy for this. Whether this printer is fixed or not, I will never purchase anything from you again.
A: went to the store to get appointment. could not do it on line
A: We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your printer up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
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We can quickly and professionally set up your new printer or solve issues with your current printer. Our skilled Geek Squad Agents will unbox and set up your new printer and connect it to up to 2 devices if desired. We will also connect your printer to your Wi-Fi network and perform updates. Our Agents are also here to help if you are having trouble with your current printer. We will troubleshoot the functionality of 1 printer and up to 2 devices. Agents will perform essential diagnostic checks on your printer and determine if there are any jams or shortages of paper, ink and toner. Once the problem is identified, we’ll get your printer working properly as soon as possible.
Save yourself time and have the job done right. A skilled Agent will visit your home to set up your new Computer or Tablet and install one printer and one software title -OR- set up your new tablet or mobile device and install two apps of your choice.
With this service, a Geek Squad Agent will remotely walk you through the setup of a printer. You plug it in; we'll help with the rest.
Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.
| Pros for Printer Setup or Troubleshooting | |||
|---|---|---|---|
| There were no pros for this product— | Overall Performance, Ease of use, Knowledge, Setup, Data Transfer | There were no pros for this product— | Knowledge, Ease of use, Overall Performance, Service, Professionalism |
| Cons for Printer Setup or Troubleshooting | |||
| There were no cons for this product— | Scheduling | There were no cons for this product— | Battery Life, Sound Bar |