Printer Setup or Troubleshooting
About this product
We can quickly and professionally set up your new printer or solve issues with your current printer. Our skilled Geek Squad Agents will unbox and set up your new printer and connect it to up to 2 devices if desired. We will also connect your printer to your Wi-Fi network and perform updates. Our Agents are also here to help if you are having trouble with your current printer. We will troubleshoot the functionality of 1 printer and up to 2 devices. Agents will perform essential diagnostic checks on your printer and determine if there are any jams or shortages of paper, ink and toner. Once the problem is identified, we’ll get your printer working properly as soon as possible.
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Printer setup
We’ll unbox and place 1 new printer right where you want it.
Then, we’ll perform an initial setup, update drivers, connect the printer to your home network and configure it to print and/or scan from up to 2 devices. The printer can be installed on more devices with additional services or charges.
Printer troubleshooting
We’ll check the paper, ink and/or toner levels, replace with client-provided consumables as needed, and clear any jams. Plus, we’ll update the drivers or firmware, reset the printer, and re-perform the initial setup if necessary.
Final steps
We’ll verify that your printer is operating properly, answer any questions you may have, provide support instructions as needed and make sure you are comfortable using your printer.
This service does not include paper, ink or other consumables, or physical repairs to the printer. Setup, configuration, troubleshooting or repair of your home network, computer or other device are also not included.
Service returns cannot be accepted after installation services are completed.
Service does not include setting up or troubleshooting a 3D printer or industrial printer. Service does not include physical repairs or part replacements on a printer; setting up, configuring, troubleshooting or repairing a computer; or providing paper, ink or other consumables.
- BrandGeek Squad®Product NamePrinter Setup or TroubleshootingEstimated Time to Complete Service45 minutesRequired for ServiceCustomer supplied printer. Make sure to have the password and/or pin for any computer it will be installed on and the network name and password handy.Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.UPC400060404006
Reviews
Rating 4.7 out of 5 stars with 8788 reviews
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Compare similar products
We can quickly and professionally set up your new printer or solve issues with your current printer. Our skilled Geek Squad Agents will unbox and set up your new printer and connect it to up to 2 devices if desired. We will also connect your printer to your Wi-Fi network and perform updates. Our Agents are also here to help if you are having trouble with your current printer. We will troubleshoot the functionality of 1 printer and up to 2 devices. Agents will perform essential diagnostic checks on your printer and determine if there are any jams or shortages of paper, ink and toner. Once the problem is identified, we’ll get your printer working properly as soon as possible.
With this service, a Geek Squad Agent will remotely walk you through the setup of a printer. You plug it in; we'll help with the rest.
Save yourself time and have the job done right. A skilled Agent will visit your home to set up your new Computer or Tablet and install one printer and one software title -OR- set up your new tablet or mobile device and install two apps of your choice.
Sit back and let a professional install your smart doorbell and help you monitor the covered areas of your home, even when you’re away.
| Pros for Printer Setup or Troubleshooting | |||
|---|---|---|---|
| There were no pros for this product— | There were no pros for this product— | Overall Performance, Ease of use, Setup, Knowledge, Data Transfer | There were no pros for this product— |
| Cons for Printer Setup or Troubleshooting | |||
| There were no cons for this product— | There were no cons for this product— | Computer, Compatibility, Scheduling | There were no cons for this product— |
Specs
We had a new wifi router installed and can't get our printer reinstalled on this new router! Is this printer setup or wifi troubleshooting?
Answered by GeekSquadSupportWe appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your printer up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
How many devices can the agent connect the printer to?
The agent can connect the printer to up to 2 devices.
This question and answer was generated by AI based on customer and product data.What is the estimated time to complete the printer setup?
The estimated time to complete the service is 45 minutes.
This question and answer was generated by AI based on customer and product data.What is the workmanship warranty offered for this service?
This service comes with a 90-day workmanship warranty.
This question and answer was generated by AI based on customer and product data.What will the agent do if my printer has a paper jam?
The Geek Squad agent will clear any paper jams in the printer.
This question and answer was generated by AI based on customer and product data.
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