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Software Setup and Support

SKU: 3652556
Sold byBest Buy

Customers are saying

Customers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

Generated by AI based on customer reviews.
Features

  • We will help you install and configure one software application on one computer. (Software sold separately.)

  • We'll activate your software if necessary, and install any critical updates.

  • We'll configure the software to your specifications.

  • We can also set up a desktop shortcut, a Start Menu item, and an icon on the Quick Launch toolbar if you'd like.

  • *This is a remote service, performed by a Geek Squad Agent over the Internet.

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Specifications
  • Service Location
    Remote
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Reviews

Rating 3.6 out of 5 stars with 197 reviews

5 star rating. 113 reviews4 star rating. 16 reviews3 star rating. 7 reviews2 star rating. 8 reviews1 star rating. 53 reviews
70% would recommend to a friend
Customers are sayingCustomers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.
This summary was generated by AI based on customer reviews.
  • Ease of use (7)
  • Software Setup (7)
  • Speed (3)
  • Customer Service (6)
  • Overall Performance (4)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    Geek Squad installed it.

    The guys from Geek Squad set up our TV and did the technology part. All was done quickly. They were friendly and wore shoe covers. Living in the country, I really appreciated them not dragging mud into the house.

    Posted by ClaudiaT

  • Rated 5 out of 5 stars

    The agent was knowledgeable and patient.

    The agent was patient and walked me through my problem. She was easy to understand and spoke clearly. We move smoothly the system and contacted another group when I asked for help with a related problem This was a great help for a senior with a hearing problem. She sensed that I was lagging behind and automatically slowed down. I would be happy to have her help with any future problems.

    Posted by ds35

  • Rated 3 out of 5 stars

    WebRoot transfer to new PC

    I was transferred to numerous people who were unable to transfer my WebRoot protection to my new PC. I kept getting different numbers to call which invariably took me to the same people who were unable to help me. They finally told me that for a price of $39.00 they could connect me to someone who could help me - REALLY??? Best Buy sold me the WebRoot protection which I’ve had for years & every year they automatically renew this protection for me but when it came to helping me transfer the protection no one could help me unless I paid to have it done.

    Posted by TerriR

  • Rated 3 out of 5 stars

    Fixed one problem and reated another one.

    The first time I used remote services the said they had fixed the problem, but it came back almost immediately. The second time, they fixed the initial problem but seem to have created different ones. They charged me extra the first time to go to a more advanced remote help. My PC is usable, but not right.

    Posted by Wizard1554

  • Rated 4 out of 5 stars

    Geek Squad remote session

    The agent remotely controlled my MacBook in order to help me find out what was wrong with the keyboard despite it being a new one.

    Posted by user631647

See all customer reviews

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Pros for Software Setup and Support
Ease of use, Speed, Software SetupOverall PerformanceOverall Performance, Ease of use, Setup, Knowledge, Data TransferOverall Performance, Speed, Ease of use, Laptop Performance
Cons for Software Setup and Support
Customer Service, Overall PerformanceComputer SpeedComputer, Compatibility, SchedulingIssue Resolution

Specs

Questions & Answers

  • Which brand provides this service?

    This service is provided by Geek Squad.

    This question and answer was generated by AI based on customer and product data.

  • What does Geek Squad do with this service?

    A Geek Squad Agent will remotely connect to your PC and perform a smooth installation and configuration of software.

    This question and answer was generated by AI based on customer and product data.

  • Does the price include the cost of the software?

    No, the software is sold separately.

    This question and answer was generated by AI based on customer and product data.

  • What type of service is this?

    This is a remote service.

    This question and answer was generated by AI based on customer and product data.

  • How many software programs can Geek Squad remotely install and configure?

    Geek Squad can remotely install and configure three software programs of your choice.

    This question and answer was generated by AI based on customer and product data.
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