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Software Setup and Support

SKU: 3652556
Sold byBest Buy

Customers are saying

Customers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

Generated by AI based on customer reviews.

Features

  • We will help you install and configure one software application on one computer. (Software sold separately.)

  • We'll activate your software if necessary, and install any critical updates.

  • We'll configure the software to your specifications.

  • We can also set up a desktop shortcut, a Start Menu item, and an icon on the Quick Launch toolbar if you'd like.

  • *This is a remote service, performed by a Geek Squad Agent over the Internet.

Specifications

  • Service Location
    Remote
Sponsored

Reviews

Rating 3.6 out of 5 stars with 197 reviews

5 star rating. 113 reviews4 star rating. 16 reviews3 star rating. 7 reviews2 star rating. 8 reviews1 star rating. 53 reviews
70% would recommend to a friend
Customers are sayingCustomers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.
This summary was generated by AI based on customer reviews.
  • Ease of use (7)
  • Software Setup (7)
  • Speed (3)
  • Customer Service (6)
  • Overall Performance (4)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    Geek Squad installed it.

    The guys from Geek Squad set up our TV and did the technology part. All was done quickly. They were friendly and wore shoe covers. Living in the country, I really appreciated them not dragging mud into the house.

    Posted by ClaudiaT

  • Rated 5 out of 5 stars

    The agent was knowledgeable and patient.

    The agent was patient and walked me through my problem. She was easy to understand and spoke clearly. We move smoothly the system and contacted another group when I asked for help with a related problem This was a great help for a senior with a hearing problem. She sensed that I was lagging behind and automatically slowed down. I would be happy to have her help with any future problems.

    Posted by ds35

  • Rated 3 out of 5 stars

    WebRoot transfer to new PC

    I was transferred to numerous people who were unable to transfer my WebRoot protection to my new PC. I kept getting different numbers to call which invariably took me to the same people who were unable to help me. They finally told me that for a price of $39.00 they could connect me to someone who could help me - REALLY??? Best Buy sold me the WebRoot protection which I’ve had for years & every year they automatically renew this protection for me but when it came to helping me transfer the protection no one could help me unless I paid to have it done.

    Posted by TerriR

  • Rated 4 out of 5 stars

    Geek Squad remote session

    The agent remotely controlled my MacBook in order to help me find out what was wrong with the keyboard despite it being a new one.

    Posted by user631647

  • Rated 3 out of 5 stars

    Fixed one problem and reated another one.

    The first time I used remote services the said they had fixed the problem, but it came back almost immediately. The second time, they fixed the initial problem but seem to have created different ones. They charged me extra the first time to go to a more advanced remote help. My PC is usable, but not right.

    Posted by Wizard1554

See all customer reviews

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Pros for Software Setup and Support
Ease of use, Software Setup, SpeedEase of use, RAM, Performance, Hard DriveThere were no pros for this product—There were no pros for this product—
Cons for Software Setup and Support
Customer Service, Overall PerformanceCustomer Service, Repair Time, Warranty, Installation, MotherboardThere were no cons for this product—There were no cons for this product—

Specs

Questions & Answers

  • Can I purchase a antivirus program and have you guys come to my home to install it?

    Hi there. Thank you for your great question. You can absolutely have us come out to the home and install your antivirus software. However, it would be cheaper either having it done remotely or in the store. Whatever works best for you is what we'll go with though! To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

    Answered by GeekSquadSupport
    GeekSquadSupport response

  • Which brand provides this service?

    This service is provided by Geek Squad.

    This question and answer was generated by AI based on customer and product data.

  • What does Geek Squad do with this service?

    A Geek Squad Agent will remotely connect to your PC and perform a smooth installation and configuration of software.

    This question and answer was generated by AI based on customer and product data.

  • Does the price include the cost of the software?

    No, the software is sold separately.

    This question and answer was generated by AI based on customer and product data.

  • What type of service is this?

    This is a remote service.

    This question and answer was generated by AI based on customer and product data.
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