Remote Start Installation with T-Harness

Installed a remote start with alarm. Very clean installed, no issues this far. Excellent job.

I’m highly satisfied with the Geek Squad installation. They were kind, understanding and very professional with their work.

I purchased a remote start on sale through Best buy with my total tech membership it came with free install and the t harness required for installation. During the ordering process BB.com would not let me have it delivered to the store or schedule an install appointment. It stated that I must call and schedule with the store. After trying to call the store and only being able to get a hold of the 1-800 customer service I was told to order the service online and schedule an appointment. The only option for the service was to pay almost $170 for a install that was supposed to be free. I scheduled the appointment even though I was supposed to get it for free because I wanted to get this done for my husband while he was out of the country as a surprise. My order arrived and I waited for my appointment date upon arriving the awesome guys at The geek squad install department realized that BB.com had sent me the wrong T-harness required for install. Of course my luck they were out of stock of the one that I needed so I was unable to get it installed the day of my appointment. They ordered the part that I needed with expedited shipping to the store free of charge and returned the install price back to my card because as they agreed it should have been free anyways. They were booked up with installs but they squeezed me in for the day after the item was supposed to arrive. Luckily the item arrived on time and the appointment went flawlessly. It didn't take the full 3 hours they were done in about 45 minutes. Definitely would recommend these guys for installing anything you need for your car.

I scheduled a remote kit installation that I purchased on Amazon. A CompuStar product. Prior to installation I was informed by your tech that he was prevented from installing the CompuStar product because CompuStar would not warranty it. The equivalent product is 4Xs the price of what I paid on Amazon. (From a reputable seller). I do appreciate your tech‘s knowledge that prevented a complete waste of time. When I’m ready to purchase the product at 4Xs the price I may go to your store. And I will probably go with a Viper since Compustar has already proven themselves. I guess my beef is with CompuStar because they won’t warranty an item they made and sold wholesale to a retailer.

I purchased a remote starter w/ Geek Squad installation from Best Buy on 1/28 and after picking the item up in the store I called the Geek Squad and made an appointment for 2/18 to have the unit installed Three weeks seemed like a long time to wait, but it is winter and I'm sure the installers were busy. On 2/18 I brought my vehicle and the unit in for installation only to be told that I did not have an appointment and that the store was completely booked and they could not do my installation. They told me that I should have received a confirmation email of my appointment, which I was never told at the time I made the appointment to expect nor that it was needed. They offered a few open morning slots during the following week that I could not attend due to my work schedule and we finally settled on the following Saturday (2/24). The icing on the cake was the Geek Squad personnel admitting that this happens frequently as they are a hub store and that employees have the ability to schedule someone to an incorrect facility, and that they bear the brunt of these mistakes in dealing with angry customers. However, once the service was performed everything went smoothly and quickly, and the system performs admirably. Still, I was very frustrated by the mix up.