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Data Recovery

SKU: 7863243
Sold byBest Buy

Customers are saying

Customers frequently mention the Data Recovery feature as a positive aspect of the product. Users also appreciate the service, knowledge, and professionalism of the staff, as well as the ease of use. Some customers reported issues with hard drives and expressed concerns about the cost of the service.

Generated by AI based on customer reviews.

Features

  • Meet with an Agent

    Initiate your drive diagnostic for $49.99, which will determine the integrity of your data.

  • If data recovery is necessary, the drive will be shipped to the Data Recovery Division at Geek Squad City for a full forensic diagnostic of the drive and integrity of the data.

  • Actual recovery cost will vary depending on the condition of the data.

  • Receive Your Data

    Recovered data will be returned in the original file/folder structure on separate good media when possible.

  • Some situations will require the data be arranged differently after recovery due to extensive file system corruption or damage.

  • Additional charges may apply based on size of data and if external hard drive is needed to store recovered data.

Specifications

  • Brand
    Geek Squad®
    Product Name
    Data Recovery
    UPC
    400078632439
    BSIN
    JCQ6WJGS5R
    SKU
    7863243
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Reviews

Rating 3.8 out of 5 stars with 468 reviews

5 star rating. 248 reviews4 star rating. 71 reviews3 star rating. 39 reviews2 star rating. 25 reviews1 star rating. 85 reviews
74% would recommend to a friend
Customers are sayingCustomers frequently mention the Data Recovery feature as a positive aspect of the product. Users also appreciate the service, knowledge, and professionalism of the staff, as well as the ease of use. Some customers reported issues with hard drives and expressed concerns about the cost of the service.
This summary was generated by AI based on customer reviews.
  • Data Recovery (183)
  • Service (13)
  • Knowledge (6)
  • Professionalism (4)
  • Ease of use (3)
  • Hard Drive (30)
  • Cost (13)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    Geek Squad is helping me with a broken hard drive

    I worked with an extremely helpful and patient associate, who took the time to explain the process to solve the issue and took a thorough look at my broken hard drive. I am waiting to speak with the lab to see if it's possible to retrieve some of the files stored in it, other companies have already given up, not offering the same options he did.

    Posted by AleD

  • Rated 5 out of 5 stars

    Data recovery setup

    The team was very helpful and polite and they got me checked in quickly.

    Posted by LydiaB

  • Rated 1 out of 5 stars

    Beware

    They charged me to send off and then tell me it’s going to cost more to open and diagnose. They said they did not open it up actually they did open it up and possibly damage the retrieval of the information on it. Do not recommend sending anything off to get recovered from Best Buy

    Posted by Sousa

  • Rated 4 out of 5 stars

    RETRIEVING DATA

    When requested/paid to transfer data from old PC (desktop) to new desktop, it turned out my old PC had two hard drives, and one hard drive wouldn't open or transfer... I discovered that, had to inform them (GeekSquad).. cost me an extra $500 after sending it out to their specialty division (took about 5 days)... ouch.. but they successfully did the transfer... and were helpful at the store showing me how the new MS OutLook 2016 works.

    Posted by DATARECOVERY

  • Rated 5 out of 5 stars

    In store agent was helpful and suggested solutions

    Being able to talk face-to-face with a person that really knows computers and is able to suggest solutions is wonderful. In addition, my computer had to be sent in to the tech center in order to be fixed. The in-store agent explained the procedures and costs that would be involved. Then, once my computer reached the tech center, I was contacted with explanations and a time frame within which the repairs would be finished. When the drive was completed, I was again contacted to let me know what outcome they had achieved, and that the computer was on the way to my home store. I am still amazed at the level of professionalism and the constant care and communication that I received! Personal, Professional and Competent . . . how could it get any better?

    Posted by MarcelFM

See all customer reviews

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Pros for Data Recovery
Ease of use, Data Recovery, Service, Knowledge, ProfessionalismEase of use, RAM, Performance, Hard DriveEase of use, Data Transfer, Overall Performance, Speed, PriceThere were no pros for this product—
Cons for Data Recovery
Hard Drive, CostCustomer Service, Repair Time, Warranty, Installation, MotherboardCompatibility, Instructions, EthernetThere were no cons for this product—

Specs

Questions & Answers

  • Can you recover deleted text messages?

    Hi Janis. Thanks for your great question. It's definitely possible but can depend on what happened to the text messages. That will determine how far gone they are. We'd like to hear more about it and see what we can do. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

    Answered by GeekSquadSupport
    GeekSquadSupport response

  • How long does the data recovery process take?

    The data recovery work can take a significant amount of time to complete.

    This question and answer was generated by AI based on customer and product data.

  • Does Geek Squad offer data recovery for flash drives?

    Yes, Geek Squad can create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.

    This question and answer was generated by AI based on customer and product data.

  • Where is the data recovery performed if needed?

    If data recovery is necessary, the drive will be shipped to the Data Recovery Division at Geek Squad City.

    This question and answer was generated by AI based on customer and product data.

  • What does the drive diagnostic determine?

    The drive diagnostic, which costs $49.99, will determine the integrity of your data.

    This question and answer was generated by AI based on customer and product data.
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