Virus Removal & Operating System Repair
About This Item
- Key Specs
- Service Location: Remote
- General
- Brand: Geek Squad®
- Product Name: Virus Removal & Operating System Repair
- Other
- UPC: 400036525018
A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.
Q: How is this service performed?
A: A Geek Squad Agent will help you remotely to repair your device.
Q: Where is this service located?
A: This is a remote service.
Q: Will the Geek Squad agent perform a tune-up on my device?
A: Yes, the service includes an OS Tune Up to improve your computer's performance.
Q: What does the Virus Removal & Operating System Repair service include?
A: This service includes troubleshooting and repair of operating system issues, removal of viruses and spyware, installation or repair of one security software application (cost of software not included), and a computer tune-up.
Q: Does the service include the cost of any security software?
A: No, the cost of the security software is not included in the service.
Q: Can the Geek Squad agent install security software on my device?
A: Yes, the agent can install or repair one security software application, although the cost of the software is not included.
A: Hi Richard. Thanks for your great question! We do have some options for you! You can get help on a service by service basis but to save you some money, we'd recommend Total Tech Support which will give you free support in the store and through remote service, as well as heavily discounted in home appointments. If you'd like to know more, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you!
A: I had it done and I believe it worked but I went in and changed all my usernames and passwords.
Reviews
Customers are saying
Customers are enthusiastic about the overall performance of the Virus Removal & Operating System Repair, noting its ability to efficiently resolve issues. However, some customers have expressed concerns regarding computer speed, with some reporting that scans did not detect any viruses.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
When your computer, tablet, mobile device or networkable device is crashing, dragging or acting up, you can trust Geek Squad Agents to determine what is wrong and professionally repair the issues.
| Pros for Virus Removal & Operating System Repair | |||
|---|---|---|---|
| Overall Performance | Ease of use, RAM, Performance, Hard Drive | Overall Performance, Ease of use, Speed, Laptop Performance | Overall Performance, Knowledge, Virus Removal, Service, Professionalism |
| Cons for Virus Removal & Operating System Repair | |||
| Computer Speed | Customer Service, Repair Time, Warranty, Installation, Motherboard | Issue Resolution | Operating System, Hard Drive, Data Loss |