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Virus Removal & Operating System Repair

SKU: 3652501
Sold byBest Buy

Customers are saying

Customers are enthusiastic about the overall performance of the Virus Removal & Operating System Repair, noting its ability to efficiently resolve issues. However, some customers have expressed concerns regarding computer speed, with some reporting that scans did not detect any viruses.

Generated by AI based on customer reviews.

Features

  • We will troubleshoot/repair any operating system related issues, remove all viruses and spyware, install or repair one protection software application (cost of software not included) and perform a computer tune-up on the machine.

  • Finally, the Agent will test the machine for proper functionality.

  • *This is a remote service, performed by a Geek Squad Agent over the Internet.

Specifications

  • Service Location
    Remote
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Reviews

Rating 3.7 out of 5 stars with 41 reviews

5 star rating. 22 reviews4 star rating. 2 reviews3 star rating. 7 reviews2 star rating. 1 review1 star rating. 9 reviews
61% would recommend to a friend
Customers are sayingCustomers are enthusiastic about the overall performance of the Virus Removal & Operating System Repair, noting its ability to efficiently resolve issues. However, some customers have expressed concerns regarding computer speed, with some reporting that scans did not detect any viruses.
This summary was generated by AI based on customer reviews.
  • Overall Performance (5)
  • Computer Speed (3)

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

  • Rated 5 out of 5 stars

    Saved my business! My laptop is essential!

    Fixed my problem quickly and efficiently. My laptop issues have been solved!

    Posted by 2Sparrows

  • Rated 3 out of 5 stars

    GEEK SQUAD MISUNDERSTANDING

    I THINK HW DID NOT UNDERSTAND WHAT I NEEDED. I DID NOT HAVE A VIRUS..MY IDENTITY WAS STOLEN,I WANTED TO MAKE SURE THEY WERE UNABLE TO ACCESS MY COMPUTER. AND WHY DOES MY COMPUTER HAVE 6 DIFFERENT IP ADDRESSES??? NO WONDER IT ONLY TOOK HIM A MINUTE THERE WAS NO VIRUS. I THINK I DESERVE A REFUND OR AT LEAST ANOTHER SESSION WITH THE GEEK SQUAD.

    Posted by SusanS

  • Rated 3 out of 5 stars

    Virus Removal & Operating System Repair

    The repair was a success until I tried to use any of my Microsoft 365 programs. Microsoft Word, Excel, and PowerPoint would not open. When I called back the Agent I talked to tole me that they could not help since I did not purchase those programs from Best Buy. I was on my own.

    Posted by MichaelW

  • Rated 5 out of 5 stars

    Computer cleanup after packer attack

    My college daughter clicked on a link and a hacker took over her computer and wiped out her bank account. I brought the laptop here to have it thoroughly reviewed and cleaned up. They did a great job and we ended up buying the membership for the year. If this happens again, we don't have to worry about paying a fee.

    Posted by Sauvyshopper

  • Rated 3 out of 5 stars

    Computer Repair by Geek Squad

    Computer still jumps to other web sites from intended one. Also, it will get out of clicked URL and go back to desktop. Finally Drop Box comes up when a program is clicked on. Clair Redmond

    Posted by ClairR

See all customer reviews

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Pros for Virus Removal & Operating System Repair
Overall PerformanceEase of use, RAM, Performance, Hard DriveOverall Performance, Knowledge, Virus Removal, Service, ProfessionalismEase of use, Software Setup, Speed
Cons for Virus Removal & Operating System Repair
Computer SpeedCustomer Service, Repair Time, Warranty, Installation, MotherboardOperating System, Hard Drive, Data LossCustomer Service, Overall Performance

Specs

Questions & Answers

  • Do you have a support Plan for remote service of my HP Computer. For a ninety-nine year old man who can use the computer but doesn't know what to do when things don't work right

    Hi Richard. Thanks for your great question! We do have some options for you! You can get help on a service by service basis but to save you some money, we'd recommend Total Tech Support which will give you free support in the store and through remote service, as well as heavily discounted in home appointments. If you'd like to know more, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you!

    Answered by GeekSquadSupport
    GeekSquadSupport response

  • How is this service performed?

    A Geek Squad Agent will help you remotely to repair your device.

    This question and answer was generated by AI based on customer and product data.

  • Where is this service located?

    This is a remote service.

    This question and answer was generated by AI based on customer and product data.

  • Will the Geek Squad agent perform a tune-up on my device?

    Yes, the service includes an OS Tune Up to improve your computer's performance.

    This question and answer was generated by AI based on customer and product data.

  • What does the Virus Removal & Operating System Repair service include?

    This service includes troubleshooting and repair of operating system issues, removal of viruses and spyware, installation or repair of one security software application (cost of software not included), and a computer tune-up.

    This question and answer was generated by AI based on customer and product data.
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