Virus Removal and Operating System Repair
About This Item
- General
- Brand: Geek Squad®
- Product Name: Virus Removal and Operating System Repair
- Other
- UPC: 400078574012
When your computer, tablet, mobile device or networkable device is crashing, dragging or acting up, you can trust Geek Squad Agents to determine what is wrong and professionally repair the issues.
- Diagnosing your device: We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
- Repairing the issues: We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
- Streamlining the user interface: If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
- Finishing touches: We'll test the device to make sure everything is working properly.
- Diagnosing your device: We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.
- Repairing the issues: We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.
- Streamlining the user interface: If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.
- Finishing touches: We'll test the device to make sure everything is working properly.
Q: Will the agent check if the device is working correctly after the repair?
A: Yes, the agent will test the device after the repair to ensure everything is functioning properly.
Q: What happens if the agent finds viruses or spyware on my device?
A: If any viruses or spyware are found, the Geek Squad Agent will remove them for you as part of the service.
Q: What does the service involve if my computer is running slow?
A: A Geek Squad Agent will diagnose your device and troubleshoot software issues to determine the cause of the slow performance.
Q: Does the service include fixing operating system problems?
A: Yes, the service includes fixing operating system issues such as boot errors and blue screens.
Q: How can the service help me organize my computer's interface?
A: The agent can remove unnecessary programs and desktop shortcuts, configure startup services to your liking, and install critical software updates.
Q: Does Geek Squad repair A/V receivers?
A: Hi there. Thanks for your great question! We may be able to do this, depending on the issue and age of the receiver. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
Q: Hey, Do you guys fix beats headphones they are studio 3?
A: Hello my name is Kennedy do you all fix beat studio three pro one side came apart
Q: Does the Total Tech package of $199.99 include Device Diagnostic and Repair services?
A: Hi there. Thanks for reaching out to us about this! The Total Tech Support membership will cover the service if it's done in store or will discount it from $149.99 to $49.99 in the home. If you have any further questions, we'd be happy to discuss it. You can either get in contact with your local Best Buy or give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Reviews
Customers are saying
Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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When your computer, tablet, mobile device or networkable device is crashing, dragging or acting up, you can trust Geek Squad Agents to determine what is wrong and professionally repair the issues.
A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.
Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
| Pros for Virus Removal and Operating System Repair | |||
|---|---|---|---|
| Overall Performance, Knowledge, Service, Professionalism, Virus Removal | Overall Performance | Service, Professionalism, Knowledge, Ease of use, Overall Performance | Ease of use, RAM, Performance, Hard Drive |
| Cons for Virus Removal and Operating System Repair | |||
| Operating System, Hard Drive, Data Loss | Computer Speed | Battery Life, Sound Bar | Customer Service, Repair Time, Warranty, Installation, Motherboard |