Virus Removal and Operating System Repair

service was perfect... it was not for a virus removal, but a fresh windows reinstall and save the data. he was not scheduled to be here for very long, but stayed and solved my issue. the windows reinstall was what was needed to fix the problem for the TECHNICIANS that were trying to help on the phone or anyone that cares. the underlining problem occurred again. i had a windows update the night before.... and i had been online all morning and at 1pm, the same problem occurred... the same one the tech support on phone tried to help with and could not. i REMEMBER what the tech did when he came to my home and was going to try it. basically a fresh windows install... that would cause be about 6hrs worth of work to get my programs and sites working again. .... i am dumb with computers,,, so i was going to take pictures with my iphone at each step... as i was pretty sure i was going to mess it up.... but did not want to be without a computer for a week again. (bought a NEW computer from bestbuy yesterday btw). i needed the phone to charge... so i plugged it in and took a 25minute nap. woke and was ready to do hopefully repeat what the tech did, that fixed my computer the MAIN problem. is one minute i was surfing online and computer is working so well. the next minute no access to any website page. originally before the tech guy came to home. .... i had called spectrum and talked to him for 60minutes. ... he said everyone in house and even my computer should be getting 850mps download... he checked everything and even reset the internet from his office. still not work. he recommended calling tech support for laptop next i called geek squad and was on phone for maybe 90minutes. he recommended bringing it in or someone coming to home (for fee)... i have LATE STAGE MS.... so coming to home was great to have available. the problem when he made the appointment.... he mislabeled what the problem was... and TECH that came to home was not sure there was time for a WINDOWS install. but he stayed and did it :) TY TY that is the back story. NOW for the part that will hopefully help you tech people for future when this problem happens. its from an ACER PREDATOR laptop i bought at bestbuy. .... sooo i am 10 seconds ready to click on the windows install button (i was scared, as i know nothing about computers). ... right before i clicked on it....i get an ACER BOX notification in bottom right corner. (this is soo random and out of the blue... i did notice that i was getting more notifications after his windows install.... but non from ACER before clicking the button to start windows install.... i read the ACER NOTICIFATION (about KILLER) ... i only know about KILLER from youtube and trying to fix it myself... so i looked and it was very simple. it said upload speed was 1000mbs and download speed was 0. .... so me not knowing anything about this stuff... i remembered talking to spectrum internet and they said i should be getting 850mps. .... so i entered 850 :) EVERYTHING lit up and worked. i was sooo happy... such an easy fix. BTW, it does this ever few weeks... where it resets to zero. i pinned the killer app to my task bar,,, so easy to find and fix :) SO add that to something your TECH people should look at for potential issues :) they will be rockstars. this is a huge problem and i can SEE all the searches for fixes online and youtube. this could be one of the potential fixes for you to look at... screen shot below TY AGAIN for the TECH that stayed extra time to fix my laptop :) have a NEW bestbuy laptop now... so hopefully not needing any help for awhile )

The geek squad, V.J. Searched for me and found a computer that met specifications given to me by my work related IT department. He then installed the computer for me and got it operating satisfactory in a very short time.

The agent, cleaned and updated my computer. Smart, respectful and pertinent. Great job and very nice person.

Agent confirmed current router was not working correctly and helped install and set up the new Router perfectly.

The Geek Squad agent checked my HP desktop computer for viruses as well as any other problems/concerns. I was pleased with the effort he applied to get my desktop up and running efficiently, while explaining every single step to help me understand all of the things he did.