About This Item
- Key Specs
- Service Location: Remote
- General
- Brand: Geek Squad®
- Product Name: OS Tune Up/Upgrade
- Other
- UPC: 400036505768
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
Q: Why should I choose the OS Tune Up/Upgrade service?
A: This service helps your computer run like it did when it was new by removing unnecessary software, optimizing performance, and ensuring your operating system is up to date.
Q: Does the Geek Squad agent install any security software during the OS Tune Up/Upgrade?
A: Yes, the agent will install one security software application, although the cost of the software itself is not included in the service.
Q: Will the Geek Squad agent remove unwanted programs during the OS Tune Up/Upgrade?
A: Yes, the Geek Squad agent will remove programs and shortcuts that you no longer want on your computer.
Q: What will a Geek Squad agent do to my web browser during the OS Tune Up/Upgrade?
A: During the OS Tune Up/Upgrade, the Geek Squad agent will optimize your web browser for better performance.
Q: How does the OS Tune Up/Upgrade improve my computer's startup?
A: The service configures startup items and services to best suit your needs, optimizing the startup process.
Q: How do i cancel a credit card on auto Renewal for a software product i no longer use?
A: How do I cancel my renewal card?
Q: Is this service performed in home or by phone?
A: This service is performed online via chat.
Q: I would like to know what does the tune up entail?
A: Tune-Up removes temporary files, unnecessary start up files, and any programs you no longer desire to have on the device. They also will update the OS and any programs that need it. It does not cover virus removal or troubleshooting programs.
Reviews
Rating 4 out of 5 stars with 247 reviews
- Overall Performance (50)
- Speed (14)
- Laptop Performance (7)
- Ease of use (6)
- Issue Resolution (3)
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.
Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.
| Pros for OS Tune Up/Upgrade | |||
|---|---|---|---|
| Overall Performance, Speed, Ease of use, Laptop Performance | Ease of use, Speed, Software Setup | Overall Performance | Ease of use, Overall Performance, Service, Professionalism, Knowledge |
| Cons for OS Tune Up/Upgrade | |||
| Issue Resolution | Customer Service, Overall Performance | Computer Speed | Battery Life, Camera, Sound Bar |