Customer Ratings & Reviews

The agent was pleasant & seemed knowledgable of tech issues....& was able to connect remotely to resolve issues.

My laptop settings we off-the-page - made it very difficult to use word and excel The agent was very attentive, tried various settings. You know how invasive Microsoft/and the NEW AI settungs are!!! Well, the agent persistent and WON!!! I was pleased - went home happy but will be back w/other new technology issues that does NOT BELONG ON MY COMPUTER but added by Google Crome. It's My Computer!!!

The agent helped with the scammers trying to get me to call a phone number and locking my screen which was scary to me. His customer service was great. The only reason I didn't give 5 stars is because after the italic was totally different, sort of faded in some of the lettering, if that makes since.

My computer is running like a champ! :). No more waiting for it to upload for minutes at a time for every push of the button. I can actually get some work done. I am super happy with the service we received and will return if anymore problems occur.

I had 2 of your squad clean out my laptop after scammers got in and almost got me. I was made to feel safe and secure after they performed the clean.

The agents assisted in helping my laptop become more usable and work efficient. I'm a busy grad student so the agents helping me get my laptop running faster was very helpful.

I highly recommend this service to others. My laptop was running very slow and some programs wouldn't even run anymore. I also had to remove a lot of old personal data. I could've done the cleanup myself but the convenience of the service and the price for it was worth it. The Geek Support technician was able to dial remotely into my computer and do all the necessary cleanup and fine-tuning. It took a couple of hours but I since I did not have to be there the entire time, I was able to take care of other errands. The computer is once again usable and fast.

The tech was very thorough and reviewed everything with me at the end to ensure that I was satisfied with his service. I always go back to Best Buy. They are real ppl I can talk to face to face about any of my purchases, repairs or upgrades. I usually DON'T find a better price anywhere else but even when I comparison shop - I'm back at BB w no regrets.

Subject: Concerns Regarding Services and Installation Assistance for Mk.2 Video Encoder 4K60 Pro over Phone -> GS Destorying PC & Postponed from Employment throughout Process To whom it may concern, I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone. 1. *Initial Compatibility Concerns* I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services. 2. *First Remote Repair Visit* The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including: - Black screens upon boot - Worsened performance (flickering screens, apps closing randomly) - Requiring hard resets to address stability issues -Cold boot required to address stability issues 3. *Second Remote Repair Visit* Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement. 4. *Customer Service and Escalation Attempts* After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported. Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues. Bellingham office connected me with a supervisor who attentively listened to my concerns per request. They were understanding of the stress caused by these services, helped ground my worries, and took steps to address the situation. Although this resolution came late in the process, I appreciated their professionalism and empathy. 5. *Summary and Request for Resolution* - Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation. - Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues. - I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality. - I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward. - A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>). While my overall experience was challenging, the Bellingham Geek Squad team helped restore confidence and initiated steps toward a resolution. Currently waiting in shop. ..I truly hope to see this issue fully resolved.

I was in a panic my husband let a scammer log into our computer. I froze our accounts and looked up geek squad. I was frantic to make sure our computer was cleaned. Oh my god, so easy, I was relaxing at home as I gave geek quad access to my computer. I like it so much that I’m going to have a regular service and I’m adding geek squad to my business computer. It really gives you confidence and peace of mind. The price was really reasonable. Thank you!

Geek Squad performed two remote tune-ups and although computer seemed smoother and faster, the Blue Screen shut-downs continued. Computer was taken to Collegeville store where issue was diagnosed as a "hardware" problem. New hard drive was installed and so far, everything seems fixed- no more Blue Screens. I'm very happy that I have a trouble-free computer back.

The agents cleaned my computer and got it working better. Also they removed two leaks. They were very polite and very professional. I was happy with the results.

They are mostly friendly,and know what they are doing !!

The agent had to do a clean up on my laptop computer. The fee was ok for a one time service. It helped my computer run better. It was done over the phone, quick and easy.

So far, my Lenovo laptop computer is working very well and easy to navigate. All my previous information was rolled over to this new one.

Geek squad was awesome. There was a complete check of my desk top computer online with adjustments made where necessary. Old files removed and everything was upgraded to be current. This was very helpful. Thanks to all who were involved.

The On-Line Geek agent was very nice, courteous, helpful and willing to help, but unfortunately, was unable to complete the task. I ended up taking my unit into a local Best Buy outlet store. The issue was eventually solved.

The agent was very helpful and understanding about the issue of my slow computer. He cleared much garbage thet he claimed was making it so slow. Unfortunately I have not had a chance to use my computer to see if it has helped with any response time.

wonderful service. nice customer service. done timely and fairly.

Working well. I am still having some issues though which I thought buying more storage space would automatically solve.