Customer Ratings & Reviews

I think data recovery is a great service. I feel the cost was a bit high for this, but I realize it is very labor intensive.

The Geek Squad did an amazing job recovering very important information from our laptop when it crashed. This was crucial information needed for our business. Can’t thank you enough!!!

My DVR box to my cameras was deleted, and it was encrypted. They recovered all the video footage I needed for court very helpful workers a pleasure to do business with.

Geek Squad was able to recover all of the data on my damaged drive. However, getting there was a struggle. Three weeks after I dropped the unit off before anyone contacted me about the unit and another two weeks before they recovered the data. They did a nice job on the recovery and placing i on a new drive, so all is OK.

I checked in my camera’s SD card for the store to recover the accidently formatted data. And I purchased the membership option because level 1 recovery was included in the benefits. Before than I already attempted try to recover the photos and video by myself using free software, most of the photos were recovered but the videos were corrupted. Since the videos are important to me, I sent in the SD card to BestBuy and hope they’ll recover it. However, after two days when it is time to pick up the SD card I brought my laptop to check the files, the videos were all unplayable and some of the photos were corrupted. I basically paid the $200 just to get the same results that I couldve done myself. So I proceeded to call to cancel the membership immediately after checking the files. The when I told the customer service representative to cancel my membership, he told me to hold and cancelled it without telling me how much I’ll get back. In the end, he told me that I’ll only get $47 refund for cancellation. I told him I would rather keep the membership if that’s the only amount I could get back, he said he couldn’t cancel the refund because of company policy. So I basically paid $169 ($216 taxed - $47) for a garbage recovery service that I literally could do using free softwares. Such a disappointment. I would not recommend for anyone to this service.

My external hard drive failed but the GS agent want able to recover the data in store. He recommended mailing it out for a level 2 recovery. Even though they were only able to recover about 25GB of data or of the 1TB external drive the process was seamless.

My hard drive crashed recently and was hoping to recover pictures and other files that I should have backed up. I had gone to another place but the price point was way higher (over $1,000) and decided to take my dead hard drive to Geek Squad. They told me they could send it to their special data recovery facility where they would evaluate if they could recover my data. Thankfully they were able to and at a price that was probably less than half what I would have paid elsewhere. But be forewarned, this really depends on damaged your hard drive is. If it happened to get badly damaged perhaps in an power surge or anything like that where your hard drive components got fried it may either be a) unrecoverable or b) very expensive to get your data retrieved. So this is on a case by case basis. However, my review is based on Geek Squad successfully being able to recover the data under my circumstances, thank you!

My hard drive that crashed was sent away for a non-local Geek Squad to attempt data and file recovery. They were able to recover much of what I had lost, but communication with them was VERY DIFFICULT. I received an e-mail message and attempted to call in response - could never talk with a live person after three attempts. I did leave a message and received a response more than 24 hours later. An additional device was needed for storage and when this was returned to me there was no users manual or further instructions. They were able to recover much of my data, but the long wait and poor communication were frustrating.

While the personal data that was recovered will ease some emotional stress on myself and my wife, the price for the recovery was a little overboard. But, I guess overall, who can put a price on memories? I'm satisfied with the outcome.

The agents were very knowledgeable about what and where my laptop would be going and how long the process would take. They were very patient in explaining the process and also gave options of where else I could get help and cost of each process.

Adrian the GEEK Squad rep was very helpful and thorough. He indicated that my hard drive had to be sent out for recovery. I paid $300 on site and then another $300 when the technicians sent the hard drive back. I thought that there was too much duplicated costs. Nevertheless, I picked up my hard drive and then had to go back to place in back into computer. Why wasn't I told that so that I would have to make duplicate trips.

I had a HDD drive crash on me and I had about 10,000 pictures stored on it. I took it to Best Buy Geek Squad and they could not get it start up, the same problem I had. They sent it out to their recovery lab and recovered about 75% of my photos. After the recovery process they put my recovered photos on a new WD easystore drive. I will never get the photos that I lost back, but I appreciate Geek Squad doing a fine job on recovering the ones that could be saved. Thanks Squad! Also always back up your photos and data on multiple drives. Don't learn the hard way like I did.

First, I wish I could have handled the paperwork and payment to send the hard drive off site by phone. I was out of town, and lost a week of time because I could not send the data on without being at the store in person. They claimed I needed to answer many questions about data that could only be done in person. I really didn't! Second, when my new hard drive was installed, the order of operations was screwed up requiring me to come back to the store 3 different times to figure it out. Third, after retrieving my broken hard drive from the store, I got several happy calls saying my hard drive was at the store and my data was recovered. This was not the case. Yes, there was an additional hard drive at the store with my name on it, but it wasn't mine. I had one at home with my name on it too. Very strange and upsetting. Why did I have two hard drives? Was my data actually somewhere? It left me feeling bad about the whole process.

In store Geek Squad service was excellent. They had a tough call to help with. External Hard drive crashed and they had the unenviable job of trying to recover whst they could. They got me back, 85% to 90% of the data lost. They did a great job in a difficult situation. Saved my bacon.

A recent summer thunderstorm killed my hard drive. I tried HP's over-the-phone tech support and was disappointed about their unwillingness to even try to help. A friend recommended I try Geek Squad in store. I took my hard drive into my local Best Buy, and they were able to identify files on my hard drive. When they realized they wouldn't be able to recover them, they clearly explained my options and the fees associated with each option. We decided to let the specialty lab make an attempt to recover the files and were successful.

I was kept updated during the data recovery process. The recovery team received and analyzed my hard drive which took about 2 weeks. Once I approved going forward with the data recovery, I was told it would take 6-8 weeks to complete. It actually only took another 2 weeks. Fortunately, the damage was minimal and nearly 100% of my data was recovered. The missing files were unimportant.

I felt that they were thorough checking my data in store. They communicated with me well and then had to send it out to their "city" location (actually in the middle of nowhere) to get more done. I was not impressed by that, but the in store portion was great and included in my total tech package!

There was a bit of confusion about what I need to pay and so this slowed down the entire process. Once I was contacted I had to go back to the store and pay the difference they should have charged me to begin with. Then they had to contact the hard drive recovery department and let them know I paid. Then they would start the recovery process. It's been about 9 weeks that I have been without my information. I am hoping that once I receive my hard drive recovery I can be up and running again. On another note- everyone has been friendly and professional. Which helps under these stressful circumstances.

Lightening killed my iMac recently.Contacted local Geek Squad to troubleshoot and told computer would need to go to data recovery in Kentucky first and then evaluation for hardware defects. Received timely calls to update me with status of recovery and repair as well as refund for overcharging for data recovery. I was without computer for a few days longer than expected but all data was recovered and reinstalled without a hitch. Very pleased overall and would recommend Geek Squad in the future!

Geek Squad agents were able to recover much of the data from Dell computer hard drive after it had a total failure. The process took a couple of weeks and I am still waiting for the files to be returned to the local store for me to claim.