“the utility app for this device says an update is needed but it wont go through and says to contact definitive How do you get firmware updates? How do you get definitive to answer the phone?”
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Per Definitive Technology tier 2 customer support, there are no firmware updates and never will be any firmware updates for the W Studio sound bar. It will always be version 1.0
Sorry, there was a problem. Please try again later.This app is obsolete. Use the Definitive app not the utility app.
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