“What do I need to do to exchange for the same laptop? The letter "N" sometimes does not work properly.”
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We apologize for the inconvenience caused. We recommend you contact Dell Technical Support to assist you with resolving the issue by troubleshooting or part replacement. To answer your original query, you can use the options given in the Best Buy Return/ replacement policy link: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
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