“I got this laptop a few days ago, but the hello sign in fingerprint and face id doesn't work. It just says that they are unavailable and to try again later. I took it in 2 times already and it still doesn't work. Why does this happen?”
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We recommend you update the drivers on your system to the latest version available on Dell's support website: https://dell.to/2OY8FCY In case that does not work, you can contact the Dell's technical support team on Twitter (@DellCares), one of Dell support representatives will assist you to resolve the issue.
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