“i purchased a dynex models114201b I plugged it in and to my lap top. The yellow light that in on shows grounded, the other light for protected in not on. To me it seems it is not protecting my laptop. How can I fix this ?”
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That means the outlet it is plugged into has a ground fault. Try plugging it into another outlet.
Sorry, there was a problem. Please try again later.When the other light is not lit, it means the wall outlet in which you have your power cord plugged into is not grounded. Even though the three pronged plugs plug into an outlet with 3 holes to receive the plug, the wall outlet may not be grounded internally, either because the electrician or other person installing the plug never wired it to be grounded, or there was no place to attach a ground wire to.
Sorry, there was a problem. Please try again later.I would recommend calling our Product Support Team at 1-800-305-2204 (U.S. and Canada) or 01 800-926-3020 (Mexico) for further assistance.
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