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Hello Ting, this is Kelly with Dyson. We're sorry to hear that you are experiencing issues with your new Dyson Airwrap™ Smooth + Control Styler. We would certainly be very happy to assist you and to help make sure that you're having a five-star experience with your machine. Please feel free to email us directly at [email protected] and we'll be happy to help. Best wishes, Kelly Dyson Customer Support
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