“The vacuum is either too powerful or my carpet is too thick so I am unable to move it across the carpet. Is there a height adjustment on this vacuum?”
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No, self adjusting.
Sorry, there was a problem. Please try again later.Hi there, this is Kelly with Dyson. The cleanerhead on your Ball Multi Floor Origin is self-adjusting, so it will automatically raise and lower to seal in suction across all flooring types. If you're having trouble with your machine, feel free to get in touch with us directly at askdysonUS@dyson.com, and we'll be glad to help provide troubleshooting support. Best wishes, Kelly Dyson Customer Support
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