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Hello Frank, thank you for reaching out and bringing this to our attention. We apologize for the delay in our response and any inconvenience this may have caused. We can imagine how frustrating and disappointing this must be for you. However, we strive to provide the best experience for our customers. Rest assured, you will be assisted as quickly as possible. We would like to look further into this for you. For detailed information, please feel free to email us again at [email protected] and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
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