why does the canister come off the head when i press the red lever to release the bottom door to clean out the debris. It does not click the last time when closing it either. null

Question

DysonProductExpert · Accepted Answer

Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.

Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.

Best wishes,
Teanna
Dyson Expert

Sandy · Answer

I believe it comes down so you can wipe the dirt off the purple filter.  I have no issues Ed with it relatching.

“why does the canister come off the head when i press the red lever to release the bottom door to clean out the debris. It does not click the last time when closing it either.”

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