A:AnswerThe replacement filters cost $69.99 for the Dyson - HP01 Pure Hot + Cool 400 Sq. Ft Air Purifier, Heater and Fan. The price at Best Buy is the same as on the Dyson website.
A:AnswerI tried both. Yes the main difference is the air purifier, but also the size because the base is designed to contain the filter. I also noticed that with the HP01 the air flows better and is good for a larger space. I did not keep it because it is more than what we needed.
A:AnswerHi there, this is Kelly with Dyson. The only way to operate your HP01 would be by the buttons directly on the unit or the remote control. There is not a way to lock those controls.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi Summer, this is David with Dyson. In this case, it sounds like you're in need of support with your machine. We're keen to learn more about which model you have, and provide you with support. As a reminder, Dyson does include the country specific helpline number directly on all of our machines to ensure an expert is never far should you ever need assistance. We invite you to email us directly at [email protected] with your machine details. We're happy to assist, and look forward to hearing from you.
Best wishes,
David
Dyson Customer Support.
A:AnswerHi there, this is Kelly with Dyson. The Dyson HP01 intelligently purifies, heats and cools you. It automatically removed 99.95% of allergens and pollutants as small as 0.3 microns from your home. These include bacteria and mold, pet dander, odors and domestic fumes, industrial and auto emissions and potentially harmful ultrafine particles.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. Thank you for your question. All of our Hot + Cool purifier products do not contain any PTFE as part of the heating element, making them safe for homes with birds.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Russ,
This is Miella from Dyson. When in heat mode, the machine is engineered to shut itself off when it reaches the target temperature it's set to.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi there, Nikki, this is Tia from Dyson! Thanks for your question! As it stands, Dyson doesn't use the CADR rating. However, please be assured the Dyson Pure Hot + Cool™ purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, pet dander and odors such as cigarette smoke and cooking smells.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerI do NOT recommend this for heating a large space. My great room space is right at 800 sqft and it ran set at 88 degrees all day long but only raised the temp 2 or 3 degrees from the low 60s it was at.
A:AnswerHello George, this is Kelly with Dyson. The Dyson HP01 Pure Hot + Cool will feature 10 airflow speeds in either heat or cool mode. Overall, the wattage can vary depending on your own electricity. The max wattage in heat mode will be 1500 watts.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello jcraft51,
This is Miella from Dyson. Our Dyson experts are keen to assist in the steps to resetting the filter after replacing it. Please feel free to email us at [email protected] with your serial number and we can provide the steps. As well, you can visit the Dyson Support page for the steps at your convenience.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi Emily, this is Kelly with Dyson. We're sorry to hear that you're having trouble with your Dyson HP01. If it's been in heat mode for 9 continuous hours, the machine will shut itself off as a safety mechanism. The unit will also stop blowing heated air, once the machine reaches the target room temperature. We would also recommend plugging the unit directly in to your wall outlet, rather than a power strip or extension cord. If you have any other issues, you may reach us directly via email at [email protected].
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there T, this is Tia from Dyson. An H2 message on the Dyson HP01 purifier would indicate the need to reset the machine. To do so, please turn the power off (using either the power button on the remote or the Main body) wait 60 seconds and then turn the machine back on. The fault code should have cleared.
If further help is needed, feel free to reach out to our support team for help with your purifier at [email protected]. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerI bought a new filter from Dyson. The error was back within a couple of hours. Dyson did allow me to return the filter. I am going back to basic box fans. I have two that have been in use since 1974.
A:AnswerPress the standby button on the appliance to turn ON/OFF.
Press and hold the standby button on the appliance to adjust the target temperature.
The target temperature will increase to a maximum before decreasing.
If the target temperature is set at 0°C it will switch from heating to cool mode.
