“You advertise the High Torque cleaner head feature as being an anti-tangle comb, but in my case that did not happen. The conical brush head is way too small for hair in larger areas. Do you have any other options or did I get a faulty high torque head?”
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Hi there Ema, this is Tia from Dyson. Your unit includes the High Torque XL cleaner head which is 25% larger than the High Torque cleaner head to cover more of your home, faster. As well, the Hair screw tool, included with your machine, features an anti-tangle conical brush bar, intended for removing pet hair from upholstery and tight spaces. We want you to love your machine from the first day and we're happy to provide machine support to you, if needed. Feel free to reach us at [email protected] and we'll be privileged to assist further! Thanks for your support of Dyson technology. Best wishes, Tia Dyson Customer Support
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