“brand new TP01 out of the box. Plug it in, press remote control power and the LED just flashes '10'...wont turn on, stay on, or do anything. Very upsetting for a unit this expensive. HELP!”
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Hi Erik, this is Kelly with Dyson. We are sorry to hear that you're having an issue with your Dyson TP01 Pure Cool Tower right out of the box. This is certainly very unusual to hear and this isn't the experience we would expect for you to have with this or any other Dyson product. We'd value the opportunity to go over your machine with you to assist with any questions you may have. Along with making ourselves available via live chat, we also have Dyson Supersonic experts standing by to assist via the Dyson helpline as well as through 24-hour email support. Please consider emailing us directly at [email protected]. We look forward to hearing from you. Best wishes, Kelly Dyson Customer Support
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