A:AnswerHello Monik, this is Kelly with Dyson. The Dyson TP01 Pure Cool Tower is not the newest model in our line of air purifiers. The Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings. This is also our non-link model, so it will not connect to the Dyson Link App.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerIf you have geek squad I think you can go thru them with that or if you put your fan under warranty with that packet that they sent you in the box, go thru Dyson themselves !!
A:AnswerHi there, this is Kelly with Dyson. The Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings. The machine and filter are not designed to trap pet hair.
Best wishes,
Kelly
Dyson Customer Service
A:AnswerUnfortunately unable to answer that question due to being a non-smoke. However, I will say I live in a grassy area and I notice when i use I don't cough when the grass is cut and the windows are open. Hope this helps for any other issues.
A:AnswerHello Alison, this is Kelly with Dyson. With regard to cooling, the Dyson TP01 Pure Cool Tower will provide the same 10 speeds of airflow, that the Dyson AM06 does. The biggest difference is that with the TP01 you also have the benefit of air purification.
Best wishes,
Kelly
Dyson Customer Service
A:AnswerHi there, this is Kelly with Dyson. We are sorry to hear that your Dyson TP01 Pure Cool Tower isn't oscillating. Please feel free to contact us directly at [email protected], and it will be our pleasure to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. You can certainly keep the Dyson TP01 Pure Cool Tower on the floor, on a carpeted surface. You will want to ensure that the flooring is level to prevent any issues with the oscillation of the machine.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Joe, this is Kelly with Dyson. We are sorry to hear you're having an issue with your Dyson TP01. For assistance, please feel free to contact us directly at [email protected] and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerIts not a a/c unit it moves air around. That being said think of it as a fan more so then an a/c. It keeps my room pretty cool. Am not freezing from it nor am i throwing on a blanket or coat
A:AnswerHello there, this is Kelly with Dyson. Yes, the Dyson TP01 Pure Cool Tower will include a filter in the box with the machine.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. The Dyson SKU for the replacement filter for your Pure Cool Tower is 968126-03.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Tharu, this is Kelly with Dyson. We're sorry to hear that you are experiencing issues with your Dyson TP01. We would be happy to assist you with this. Please email us directly at [email protected], and it will be our pleasure to provide you with support.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello Eddie, this is Kelly with Dyson. Presumably, you're inquiring about the Corona Virus. Dyson purifiers are scientifically tested to capture particles as small as allergens and viruses, but we want to be clear that at this time, no purifier manufacturer—including Dyson—can speak to their products’ performance against the COVID-19 virus. As the circumstances surrounding the COVID-19 virus outbreak are developing and ever-changing, nobody as yet knows with certainty how this virus behaves, so we recommend people follow guidance on COVID-19 virus prevention from the relevant local public health bodies.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Kaye, this is Kelly with Dyson. The Dyson TP01 Pure Cool Tower, as well as all other products made for use within the US, are 110V.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Mimi, this is Kelly with Dyson. We're sorry to see that you're encountering issues with a severe indoor air quality reading with your Dyson TP01 Pure Cool Tower. We would be more than happy to assist you further with this. Please send us an email to [email protected] and it'll be our pleasure to assist you further.
Best wishes,
Kelly
Dyson Customer Support
