A:AnswerHi there, this is Kelly with Dyson. The TP01 Pure Cool Tower features a 360 degree Glass HEPA filter.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello SamC,
This is Miella from Dyson. Our team of Dyson experts are keen to assist with peculiar issues such as this. Please contact us at [email protected], and we can provide further assistance.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi Lynn, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Clos,
This is Miella from Dyson. While the machine is a cooling fan, it isn't an air conditioning unit. The machine cools you by moving/pushing the air over and around you rather than refrigerating the air.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHello Dan, this is Kelly with Dyson. The Dyson Pure Cool Tower purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the atmosphere. For instance in a room of 139ft², the machine will purify the room in 25 min. In a two-bedroom condo, it would be recommended to place the purifier in a larger living space such as your living room. If you have someone in the home with allergies, you may wish to purchase a secondary unit.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Bella, this is Kelly with Dyson. TP01 and TP04 are both purifying fans. The TP01 is a non-link model, which cannot connect to the Dyson Link App. The TP04 offers more in terms of a wider oscillation range, the ability to use the Dyson Link App for real-time air quality reporting, both indoors and out, and more advanced air purifying. The filtration on the TP04 is also different. On the TP01 you'll have an EVO HEPA filter, while on the TP04 it's a two-piece sealed HEPA and activated Carbon filter.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. Air conditioning units and the Dyson Air Multiplier™ fan like the TP01 Pure Cool Tower, are two very different products that work in very different ways. An air conditioner refrigerates the air it supplies, allowing the air in the room to be made cooler than the ambient temperature outside. The Dyson Air Multiplier™ fan cools a person by moving air over and around them. There are ten air speed settings, but you cannot set an actual temperature on the unit itself.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is David with Dyson. Dyson Pure Cool™ purifying fans will operate with 120V 60Hz volts. It would also be worth noting that Dyson machines are engineered specifically for the country in which they are sold. I hope this helps!
Best wishes,
David
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. The Dyson purifier fans will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the atmosphere. For instance in a room of 139 square feet, the machine will purify the room in 25 minutes.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello Lyn, this is Kelly with Dyson. The Dyson Pure Cool purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the tower purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. The loop portion of the machine is where the air is expelled.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there Abel, this is Tia from Dyson. The Dyson purifier fans will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the atmosphere. For instance in a room of 139 square feet, the machine will purify the room in 25 minutes.
Thanks for your interest in Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there Gail, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
So that we can provide troubleshooting assistance, please don't hesitate to reach Dyson's support team at [email protected]. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello gmadeb,
This is Miella from Dyson. Our Dyson experts are available by phone, live chat, and email to assist with any issues you face with your Dyson TP01. Please feel free to send an email with your serial number and issue to [email protected].
Best Wishes,
Miella
Dyson Customer Support
