A:AnswerHello Carl, this is Kelly with Dyson. Great question. Both the fan and the remote control contain magnets. Pacemakers and defibrillators may be affected by strong magnetic fields. We would suggest if you or someone in the household has a pacemaker or defibrillator, to avoid placing the remote control in a pocket, or near to the device.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello 3838,
This is Miella from Dyson. The Dyson TP01 Pure Cool purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139 square foot, the tower purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. Other environmental factors that can affect how long it takes includes current ventilation, the layout of the room, etc.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHello KateBB,
This is Miella from Dyson. Our Dyson Experts are keen to assist with this. Please feel free to email us at [email protected] with your serial number and we're happy to help.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHello Mickey,
This is Miella from Dyson The TP01 Pure Cool Tower will display an F code on the display when it's time to change the filter.
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHello Mallorie, this is Kelly with Dyson. We're sorry to hear that you've lost the remote control for your TP01 Pure Cool Tower. We do carry replacements on our website, which you may purchase here: https://bit.ly/2EPRx0m
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. You'll be happy to know that during testing, cigarette smoke was specifically tested to help determine filter life, whole room purification, and smoke test. From these results 99.97% of allergens and pollutants as small as 0.3 microns are removed from the air. We hope this helps.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello there, this is Kelly with Dyson. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air. You can adjust the airflow speeds from 1-10, but cannot cool a room to a set temperature.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Hex, this is Kelly with Dyson. The Dyson TP01 does have a sleep timer. To set the sleep timer, you can select the desired time, and when the time reaches zero, the machine will go into standby mode.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Gee,
This is Miella from Dyson. Our Dyson experts are available by phone, live chat and email to assist with any questions about your TP01 and ensuring it's working properly. Please feel free to send an email with your serial number to [email protected].
Hope this helps!
Miella
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Dyson purifiers are scientifically tested to capture particles as small as allergens and viruses. You'll be happy to know that during testing, cigarette smoke was specifically tested to help determine the filter life and whole room purification. From these results 99.97% of allergens and pollutants as small as 0.3 microns are removed from the air.
CADR, which stands for Clean Air Delivery Rate, is the volume of filtered air delivered by a purifier in a given time frame. This measurement does not represent the quality of the air leaving the unit, only how much. For this reason we feel that it is largely irrelevant. This does not in any way represent a machine's ability to effectively mix the purified air with the ambient air in the room. CADR testing is performed in an empty room, with a ceiling fan simulating air movement - this is not indicative of the live environment our products are used in. Our product has a lower CADR – but actually projects the air much further than other products, features better filtration, and more effectively mixes the air in the room
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The Dyson Pure Cool purifier fan removes a range of contaminants from the air. It purifies to remove 99.97% of allergens and pollutants as small as 0.3 microns from the home. It also removes pollen, mold, pet dander and odors such as cigarette smoke and cooking smells.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Brian, this is Kelly with Dyson. The 'F' code on your display is indicative that your non-washable filter needs to be replaced. You can still use the fan, but it won't be actively purifying your air. If you need assistance with your purifier, please feel free to contact us directly for help, via email at [email protected]. It would be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. Dyson prides itself on its technological advances and safety of customers. Like most technology companies, Dyson sources the materials for its machines from several suppliers. Dyson learned that a supplier utilizes at least one of the chemicals identified under Prop 65. As such, it is Dyson’s responsibility to inform customers of the existence of this chemical in some of our machines.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Skyla, this is Kelly with Dyson. To change/reset the filter on your unit without using the remote control, ensure the purifier is unplugged, and press both buttons to lift off the loop amplifier. Remove your old filter, and install the new filter. You will then lower the loop amplifier onto the base until it clocks and locks. When you have reassembled your machine, press and hold the ON/OFF button for 6 seconds on the front of the unit. A clockwise rotating pattern will be shown on the LED display. Once the loading pattern is complete, the purifier will return to its normal usage.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Fanuser,
This is Miella from Dyson. Our Dyson experts are keen to assist. Please contact our Helpline via the phone number on your manual, via live chat on Dyson.com, or by email at [email protected].
Hope this helps!
Miella
Dyson Customer Support
