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Don't know about your situation but my first one was through Dyson, who offered the carrier/holder. My second was through Best Buy and the package did not include the holder. That's when I realized rhat I had probably gotten the extras as a bonus for buying through Dyson.
Sorry, there was a problem. Please try again later.Hi Carrier, This is Miella from Dyson. Our Dyson experts are keen to assist and confirm for you. Please feel free to send an email with your serial number to [email protected]. Hope this helps! Miella Dyson Customer Support
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