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yes you can upgrade it with any kind of internal ssd. and its normal for it to show less. yes. some memory is reserved by the OS. I believe its PCIE SSD but it can be changed. I believe theres also space for a 2nd mechanical HD but not 100% havent opened mine yet.
Sorry, there was a problem. Please try again later.I recommend reaching out to HP support or the Best Buy Geek Squad for help with any technical issues, they can help figure out what is and is not normal. For an SSD you would need an M.2 NVMe drive for the best experience.
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