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I had to not just have my computer on but opened to where it would save to before it would work
Sorry, there was a problem. Please try again later.Hi Jenn, Please make sure the scanner software is loaded. You can visit the Epson support site of the WorkForce Pro WF-3820 to download drivers, see how-to videos, and search the user's guide for assistance. Regards, Mark - The Epson Team.
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