WHY DOES C24 OUTDOOR 2K CAM HAVE BLURRY AND GRAPHIC RECORDINGS DURING THE VIEWING OF RECORED EVENTS ON MY CELL PHONE? null

Question

Ryan · Accepted Answer

Not sure what you mean by blurry but while the camera does record 24/7, it only records in high resolution during motion events. The memory would fill too quickly otherwise.

AllieMM88 · Answer

You can change the streaming quality of the videos in settings. It is under video settings. Under that menu, you can pick the streaming quality. The default is Auto. There is also the choice of High, Medium and Low. If your wifi or cell phone reception is low, Auto will stream at a lower quality. So (1) change the settings to your desired quality and (2) make sure your bandwidth is adequate for high quality streaming.

Answered by AllieMM88 4 years ago

Eufy Team · Answer

Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.

We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!

“WHY DOES C24 OUTDOOR 2K CAM HAVE BLURRY AND GRAPHIC RECORDINGS DURING THE VIEWING OF RECORED EVENTS ON MY CELL PHONE?”

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