Button came off and we cannot find it. I purchased this for my wife on November 24th and today the button for changing the functions came off during a walk so there is no way we will be able to find it. Is this covered under warranty and can I return it to Best Buy or will we need to deal directly with Fitbit?

Question

sleeper83 · Accepted Answer

i would suggest contacting FitBit support. They have a great customer service department and will make things right.

DCW6773 · Answer

Not covered by warranty - for me, anyways. I had to order replacements online.

MysterE · Answer

you can tap on the device firmly to change the screens, instead of using the button. I only use the button to track activity by pressing and holding the button to start and stop.

EP24 · Answer

Call Fitbit. If it working, they can send you one for free and NEW!

Anomoly · Answer

Take it back to the store. If they don't help you contact fitbit.

FitGrama · Answer

When this happened with my first Fitbit Charge HR, I contacted Fitbit online and they sent me a new one with no problem. I just had to send a copy of the receipt and a picture of the broken Fitbit.

terese · Answer

Call best buy. If it's within the 1st year it's covered by fitbit. If you bought the protection plan ur covered by bb.

Lkzg · Answer

If you call the company they will send a new replacement. They did that for me on another issue.

Gemini1914 · Answer

My button came off..... I took it back and got a new one from Best Buy. It was covered by the warranty.

Mother · Answer

Notify Fitbit directly. They will replace it.

DAC0219 · Answer

Likely have to go through Fitbit. The button is inset in the device, so not sure how you would even begin to get a new button and install yourself.

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