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Hi Cam. Thank you for taking the time to ask this question. To exchange your device, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern. As for Ring's warranty, your Ring Floodlight Cam Pro is covered by a limited warranty against defects in materials and workmanship under ordinary consumer use for one year from the date of original retail purchase. For more detailed information on the warranty, please reach out to Ring Community Support at 1-800-656-1918. We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you, Miyuki from Ring.
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