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Hello Tam, Great question! Internet speed is the measure of how fast your wireless network uploads and downloads data. If either or both of those functions are too slow, your Ring app won't be able to display the video image from your Ring device's camera. That's why it's important to test your internet speed in the area around your Ring device before installing. To test your internet speed, do the following: Bring your mobile device to the area where your Ring device is installed. Make sure cellular data is turned off in your mobile device settings. Open a web browser on your mobile device and go to bandwidthplace.com. Click on the Start button in the center of the gauge to start the test. After the test is done, look at the small table under the gauge. The green number in the first column is the download speed. The blue number in the second column is the upload speed. As a general rule, most Ring devices function best when upload and download speeds are 2 Mbps or greater. If your speeds are slower than that, you could try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds. Here is a helpful article that walks through this process step-by-step: https://support.ring.com/hc/en-us/articles/115001499906-Ring-App-is-Having-Trouble-Connecting-to-a-Ring-Device-and-Showing-Video. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring
Sorry, there was a problem. Please try again later.I am not sure. We access all cameras including the one by the front door using the WiFi network.
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