“My new ring wired pro camera does not pick up moving vehicles in my driveway and will only pick up people walking and moving. My old ring flood would pick up any motion. Is this normal? I have the sensitivity as high as it can go.”
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Hi Jar. Thank you for taking the time to ask this question. There are a few steps we can try to get the Ring Floodlight Cam Wired Pro to detect all motion. Ring Smart Alerts filter out wanted and unwanted motion based on the settings you have for the camera. The Smart Alerts feature allows you to choose the notification and recording options for person and other motion. Depending on the current settings of your Ring Floodlight Cam Wired Pro, other motion may not be enabled to record or send alerts. To review this setting and make any changes, please follow these steps: 1) Tap the menu (≡) on the top left. 2) Tap Devices. 3) Tap the device that you want to adjust. 4) Tap Motion Settings. 5) Tap Smart Alerts. 6) Tap Enable Feature. (If the feature is already enabled, you can skip to step 8). 7) Tap Continue. 8) Select the notification options that you want for Person and Other Motion. You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications. 9) After you've adjusted your settings tap Done. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Link from Ring.
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