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Hi, Lor! If the freezer is icing up, please make sure that you are not overpacking the freezer and that the airflow is not being obstructed by the vents. Listed below is the Defrost Process: 1. To defrost the refrigerator, remove all food and objects from the refrigerator. 2. Ensure the drip pan is in place under the freezer compartment. 2. Ensure the drip pan is in place under the freezer compartment. 3. Unplug the unit and ensure the cord is in a safe, dry location. 4. The defrost process may take a few hours. To speed up the defrost time, keep the door open and place a bowl of warm water in the refrigerator. Never use sharp objects to remove the frost. 5. During the defrost cycle, water will accumulate in the drip tray. The drip tray may need to be emptied during the defrost cycle. Do not leave it unattended. 6. After defrosting is complete, empty and wipe down the drip tray as well as the interior of the refrigerator. 7. Reset the refrigerator to the desired temperature and put all food and objects back into the refrigerator. I hope that this information was helpful! Christy
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