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  • QuestionCan I cook for fewer than 30 seconds

    Asked by Connie.

    • Answer Yes, you can cook for less than 30 seconds. Just press the Timed Cook button, then select the time in seconds.

      Answered by Allan

  • QuestionIs the exact size of the turntable diameter 10 inches or 10.75 inches?

    Asked by Anonymous.

    • Answer Hi there - Great question! This microwave's turntable is 10.75". Thanks for checking! -Mikayla@GEA

      Answered by GE Answers

  • QuestionI understand that GE does not make a hanging kit for this model, however, I want to know if it can be mounted under a cabinet using my own bolts and washers. The holes on the top of the micro are for this purpose, correct? I don't want to buy #JEM3072SHSS

    Asked by Sandy.

    • Answer Hi Sandy! Thanks for your question. Since this model does not have a hanging kit associated with it, we cannot recommend attempting to hang this unit from the underside of your cabinetry. This model has only been tested and approved for installation on a countertop. We hope this helps and that you're staying safe. -Michael@GEA

      Answered by GE Answers

  • QuestionDoes this microwave have a flat plug-in?

    Asked by Christine.

    • Answer Hi Christine! Great question! The plug is not flat; rather, it is straight and sticks out approximately 2". We hope this helps! All the best. -Michael@GEA

      Answered by GE Answers

  • QuestionWhat’s the power?

    Asked by Don.

    • Answer Hi Don, thanks for reaching out to us. We truly appreciate your interest in this fantastic countertop microwave and are happy to answer this for you! This microwave has power output of 700 watts. If you have any additional questions or would like to learn more about the features that it offers you, please don't hesitate to reach back out to us at any time. We are always happy to help! -Eliza@GEA

      Answered by GE Answers

  • QuestionWhere is it made?

    Asked by Bookman1.

    • Answer It's made in China

      Answered by Lexie

  • QuestionIs this microwave white or stainless

    Asked by Flo.

    • Answer Hello Flo! Thanks for your question. This unit is stainless steel. We hope this helps! Emily@GEA

      Answered by GE Answers

  • QuestionWhat is the weight of the microwave?

    Asked by VTaylor.

    • Answer Hi VTaylor! We appreciate your question. We found that this unit's net weight is 21 lbs. We hope this helps. Emily@GEA

      Answered by GE Answers

  • Questionthe opening in my cabinet is 10 3/16 tall ....The unit is 10 3/16high there is NO room top to bottom is this a bad situation ?

    Asked by rick.

    • Answer Hello rick, Great question! We thank you for considering GE Appliances. You are greatly appreciated, and we'd be glad to help with this microwave oven. We first wanted to clarify that this is a countertop model, so we do not recommend placing it in a cabinet like a built-in model. The necessary clearance for this model is 3 inches on each side, 3 inches on the top, and 1 inch in the rear. We always suggest following the installation requirements because if they are modified any way other than what is stated, the product warranty is void. We hope this information is helpful. If you have any more questions or concerns feel free to ask. We thank you for your time. Have a great day! -Sylvia!GEA

      Answered by GE Answers

  • QuestionIs the keypad-backlite?

    Asked by Alan.

    • Answer Hi Alan - Thanks for reaching out to us! We truly appreciate your interest in this compact microwave and are happy to answer this for you. While this microwave does offer many different control features, the touchpads on our microwaves are not backlit and do not illuminate. We apologize for any inconvenience this may cause. Please feel free to reach out to us via our Contact Us page online if you have any additional questions. We are always happy to help! -Eliza@GEA

      Answered by GE Answers

  • QuestionWe can’t get microwave to work. Three adults try to operate. My son will be there Wednesday to try and figure out. This was gift for 94 year old mom. How do I return, if he can’t get it to operate.

    Asked by Jeanne.

    • Answer Hi Jeanne! Thanks for reaching out to us. We're sorry that you can't get the microwave to work. We see how this can be frustrating. Could you please reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with more details about what's going on so we can look into this for you? We look forward to hearing from you. Emily

      Answered by GE Answers

  • QuestionWhat is the width with the door open 90 degrees?

    Asked by Angela.

    • Answer Hi Angela! Thanks for your question! This microwave is approximately 17-5/16" wide with door closed. With door opened 90 degrees, there's an increase of about 0.3 inches so the overall width of the microwave is it approximately 17-1/2". When the door is fully opened, it adds approximately 3 inches to the unit width. We hope that this helps! Best wishes. -Michael@GEA

      Answered by GE Answers

  • QuestionWhen the door is closed, the turntable turns and the fan motor is on even when not using. Is this normal?

    Asked by Lmv.

    • Answer Hi Lmv, thanks for your question! We're sorry to hear about this! Try taking a look at an article on our website titled "MICROWAVE - STARTING ON ITS OWN" to see if the information inside helps. All the best. -Michael@GEA

      Answered by GE Answers

  • QuestionThe turntable is solid. The three places where there should be indentations are solid so I cannot install the turntable. Help!!! The unit is brand new.

    Asked by Mike.

    • Answer Hey Mike. Congratulations on your new microwave! We're very sorry to hear you're having difficulties installing your turntable. We know how frustrating it must be to install a new microwave that you can't use yet and we're happy to help. The tray should have three notches in the middle bottom that fit in between the gear that rotates the tray. That is then supported by the ring around the outside. Because you are missing these notches, we suggest calling our Parts Team at 1-800-626-2002 so they can send you a new one. We appreciate your patience and we're happy to have you in the GEA family. We're wishing you the best! - Guy@GEA

      Answered by GE Answers

  • QuestionHi, does this microwave use the inverter technology for even cooking?

    Asked by LP.

    • Answer Hello LP - Thank you for the thoughtful question on this microwave. Model JES1072SHSS does not offer inverter technology when cooking. We apologize for the inconvenience. Keep in touch! - John@GEA

      Answered by GE Answers

  • QuestionWhat is the wattage

    Asked by Anonymous.

    • Answer 700 watts

      Answered by DeeT

  • QuestionIs there a (27 inch) trim kit for this microwave

    Asked by CG.

    • Answer Hi there, CG - Great question! We're finding that microwave JES1072SHSS is a countertop only model; it is not designed or approved for a built-in installation. There is not a trim kit available for this microwave model to ensure the correct venting of the unit. Thanks so much for checking! -Mikayla

      Answered by GE Answers

  • QuestionIs the buzzer loud?

    Asked by Jo.

    • Answer Hi Jo, thanks for your question! Sound is more subjective. A noise to one person may be loud while to another it's not loud enough or not as loud as the other perceives it. You are able to turn the beeper on this microwave on or off by pressing the SOUND pad. If you're in another room close by, you should be able to still hear the end beeper for this microwave. We hope that this helps! Stay safe. -Michael

      Answered by GE Answers

  • QuestionWHat are the external dimensions for this oven?

    Asked by Nancy.

    • Answer Hello, Nancy - This is such a great question! This microwave's dimensions are 10 3/16 H x 17 5/16 W x 12 3/4 D. Thanks so much for showing interest! -Mikayla

      Answered by GE Answers

  • QuestionIs it possible to set the cooking time for fractions of a minute?

    Asked by NYCAron.

    • Answer Hello NYCAron, Thanks so much for reaching out. We're happy to answer your question! This microwave allows you to set any time up to 99 minutes and 99 seconds. To set the time you want press "Time Cook", enter the time you want, then press start. We hope this helps. Best wishes -Mike@GEA

      Answered by GE Answers