A:AnswerHello,
Thank you so much for reaching out. We're happy to answer your question. What is meant by this microwave not having venting capabilities is that this microwave does not have vent fans that will allow it to vent to the outside or recirculate air like over-the-range models. The air clearance is needed for proper circulation so heat can escape. We hope this helps. Mike@GEA
A:AnswerGreetings,
We appreciate you reaching out and are happy to help you find a replacement model! The model that can act as a direct replacement is model PEM31SFSS. It will fit in the exact same opening as your previous model. Please note you'll need to use the appropriate trim kits JX827SFSS (27")
JX830SFSS (30"). Be sure to keep in touch! Mike@GEA
A:AnswerHello, thank you for your question. The net weight of this microwave is 21 lbs. We hope this helps! Please feel free to reach out with any further questions you may have about our appliances. -Chris@GEA
A:AnswerHi Sandy! Thanks for your question. Since this model does not have a hanging kit associated with it, we cannot recommend attempting to hang this unit from the underside of your cabinetry. This model has only been tested and approved for installation on a countertop. We hope this helps and that you're staying safe. -Michael@GEA
A:AnswerHi Christine! Great question! The plug is not flat; rather, it is straight and sticks out approximately 2". We hope this helps! All the best. -Michael@GEA
A:AnswerHi Don, thanks for reaching out to us. We truly appreciate your interest in this fantastic countertop microwave and are happy to answer this for you! This microwave has power output of 700 watts. If you have any additional questions or would like to learn more about the features that it offers you, please don't hesitate to reach back out to us at any time. We are always happy to help! -Eliza@GEA
A:AnswerHello rick,
Great question! We thank you for considering GE Appliances. You are greatly appreciated, and we'd be glad to help with this microwave oven. We first wanted to clarify that this is a countertop model, so we do not recommend placing it in a cabinet like a built-in model. The necessary clearance for this model is 3 inches on each side, 3 inches on the top, and 1 inch in the rear. We always suggest following the installation requirements because if they are modified any way other than what is stated, the product warranty is void.
We hope this information is helpful. If you have any more questions or concerns feel free to ask. We thank you for your time. Have a great day!
-Sylvia!GEA
A:AnswerHi Alan - Thanks for reaching out to us! We truly appreciate your interest in this compact microwave and are happy to answer this for you. While this microwave does offer many different control features, the touchpads on our microwaves are not backlit and do not illuminate. We apologize for any inconvenience this may cause. Please feel free to reach out to us via our Contact Us page online if you have any additional questions. We are always happy to help! -Eliza@GEA
A:AnswerHi Jeanne! Thanks for reaching out to us. We're sorry that you can't get the microwave to work. We see how this can be frustrating. Could you please reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with more details about what's going on so we can look into this for you? We look forward to hearing from you. Emily
A:AnswerHi Angela! Thanks for your question! This microwave is approximately 17-5/16" wide with door closed. With door opened 90 degrees, there's an increase of about 0.3 inches so the overall width of the microwave is it approximately 17-1/2". When the door is fully opened, it adds approximately 3 inches to the unit width. We hope that this helps! Best wishes. -Michael@GEA
A:AnswerHi Lmv, thanks for your question! We're sorry to hear about this! Try taking a look at an article on our website titled "MICROWAVE - STARTING ON ITS OWN" to see if the information inside helps. All the best. -Michael@GEA
A:AnswerHey Mike. Congratulations on your new microwave! We're very sorry to hear you're having difficulties installing your turntable. We know how frustrating it must be to install a new microwave that you can't use yet and we're happy to help. The tray should have three notches in the middle bottom that fit in between the gear that rotates the tray. That is then supported by the ring around the outside. Because you are missing these notches, we suggest calling our Parts Team at 1-800-626-2002 so they can send you a new one. We appreciate your patience and we're happy to have you in the GEA family. We're wishing you the best! - Guy@GEA
A:AnswerHello LP - Thank you for the thoughtful question on this microwave. Model JES1072SHSS does not offer inverter technology when cooking. We apologize for the inconvenience. Keep in touch! - John@GEA
A:AnswerHello Debbiet - We appreciate your interest in this amazing microwave and are always happy to help.
The door on the microwave cannot be reversed. We do not have any models that would open from the left and apologize for the inconvenience.
Stay safe and keep in touch. - JB
