A:AnswerWe would like to assist with your microwave not starting. We recommend checking to make sure that the fuse isn’t blown or the circuit breaker hasn’t tripped. There is more troubleshooting information in the manual on page 14. You can find the manual on the Best Buy website by going to the features tab and scroll down to use and care manual, english.
A:AnswerThe control panel for model GCST11N1WSS is not backlit, and the lettering on the keypads does not light up. We designed the control panel to have a high contrast of the background and keypads, and recommend using the microwave in a well lit location. We maintain digital copies of all manuals on our GE Appliances website, so you can access instructions for your appliance at any time. There’s also a link to your manual on Best Buy’s product page for the model, when you click the ‘Features’ section and scroll to the bottom. The manual includes information about the controls, care and cleaning instructions, etc.
A:AnswerThis model is designed for use on the countertop only and is not intended to be installed underneath of a cabinet. Model PCHK11S1WSS is also 1.1 cu.ft. in capacity and comes in a stainless steel finish. It can be installed with the optional undercabinet hanging kit, part JXA019K.
A:AnswerYou can find our under cabinet microwave models by searching "GE Appliances under cabinet hanging." If you'd like further assistance with this, please send us a private message via Facebook, Instagram, or X with your contact information, complete model/serial numbers, and a copy of this question so that we can review the information and get back with you quickly.
A:AnswerPersonally I would return it and give it another shot. If this was the only issue you had. Because mine sits inside a cabinet that is a big concern and my exterior did not get real hot. Just very warm and no problem to touch or lay your hands on it. I always test that out. Not only because of the cabinet but I also have a toddler in my home. My review wasn't good for other reasons.
A:AnswerWe are happy to provide guidance with microwave. The difference between a 1.6 cu. ft. microwave and a 2.0 cu. ft. microwave is the size of the internal cavity. The 2.0 cu. ft. appliance is larger. In regard to watts, the higher the wattage, the higher the power level.
