A:AnswerHey thee, thank you for reaching out to us. We're sorry to hear your microwave didn't fit your space. We know how disappointing this must've been and we're happy to help. Although the trim kit is 16-1/2" tall, your microwave requires a cutout height of at most 15-1/8", therefore you'll need to make adjustments to your space in order for this microwave to fit. We apologize if this is an inconvenience and we're wishing you the best. - Guy@GEA
A:AnswerHello,
Good question! We appreciate you reaching out to us and we'd be happy to help. We do not recommend using the same trim kit for a new model. We suggest ZEB1227SLSS as a replacement for your current microwave oven. This does have built-in capability and uses trim kit ZX2130SLSS, if you're filling a 30" Wide cavity or ZX2127SLSS for a 27" Wide cavity. We hope this information helps. Good luck!
-Sylvia@GEA
A:AnswerHello, thank you for your question. In this case, we recommend model PEM31SFSS as it is the direct replacement for your current unit, and can use the same undercabinet mounting kit as your PEM31SM3SS. We hope this helps! Please feel free to reach out with any further questions. -Chris@GEA
A:AnswerHello there! Thanks for your question and interest in our microwaves. Our built-in microwaves will not have fans for ventilation over ranges. These microwaves should not be installed over ranges. If you have any questions, please feel free to reach out to us at our social pages. Stay safe! Emily@GEA
A:AnswerHi Chuck! Thanks for your question. We're sorry for the confusion on the product's dimensions. We see how this can be frustrating. The microwave's height is 12 1/2". We hope this helps!
A:AnswerThe question was regarding an under counter mounter microwave. The response provided a counter top microwave. If there is an adaptor kit for this model it was discussed in the response.
A:AnswerHello SisiQueen - We are happy to help you find the best possible replacement for your Monogram microwave. However, it appears you have already found it. Model PEM31SFSS calls for the same cabinet cutout as your current unit. The trim kits for this model are the 27" JX827SFSS or the 30" JX830SFSS. Please let us know if you have any more questions. - John@GEA
A:AnswerHi Jason,
Thanks for reaching out. We're happy to answer your question. This model is similar in dimensions and can fit the same cutout as the Spacemaker model. The depth required for this model is 18" MIN. receptacle in cabinet, 16" MIN. receptacle outside cabinet. The hanging kit for this model is JXA019K. We do not have any models that will fit a cutout depth of 12-3/4" We deeply apologize for this inconvenience. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. Best wishes. Mike@GEA
A:AnswerHello spirit,
Thank you for reaching out. We're happy to answer your question. This model microwave does not have venting capabilities. Only over-the-range microwaves are capable of venting. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHi Francine - We offer two different trim kits for this microwave. The 27 inch wide trim kit is part number JX827DFWW. The 30 inch wide trim kit is part number JX830DFWW. - Trey@GEA
A:AnswerHello John - Thank you for the interest in this amazing microwave. We will be happy to help. The new model PEM31SFSS is nearly identical to your current model. It is the direct replacement if you are installing the unit into your cabinetry. Keep in touch! - JB
A:AnswerHi David - We are sorry to hear your GE Microwave Model # PEM31DM1BB needs replacing and apologize for any inconvenience this has caused. Both models use the same trim kit (JXA019K) so the installation is the same. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com. Sue
A:AnswerHi Lita - Thanks for reaching out to us and for choosing GE Model # JVM1870SF02. For guidance in cleaning your microwave, we suggest viewing the Use and Care Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40537.PDF - Keep in touch at GEAppliances.com for all your appliance needs! Sue
A:AnswerHi KInMtnView - We certainly appreciate your loyalty! The current model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven Model #: PEM31DFWW (White) / JX827DFWW (sold separately) or Model #:PEM31SFSS (Stainless) / JX827SFSS (sold separately). Keep in touch at GEAppliances.com. Sue
A:AnswerHi Eric - The current model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFBB. Approximate Product Dimensions (WxHxD) (in.)
24 in x 12 1/8 in x 12 7/8 in. We suggest to view the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31DF_r2.pdf - Undercabinet Hanging Kit JXA019K is sold separately. We certainly appreciate your loyalty! Sue
A:AnswerHi Rocio - This model (PEM31SFSS) is approximately 24"W x 12 1/8"H x 12 7/8"D. Model GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven
JEM3072SHSS is approximately 17 1/4"W x 10 1/8"H x 13"D. Model GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JES1072SHSS is approximately 17 5/16"W x 10 3/16"H x 12 3/4"D. Keep in touch at GEAppliances.com - Sue
A:AnswerHi Raul - The current model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. The dimensions are slightly different: Approx. Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in. See Quick Specs for option trim kits and cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf - If not installed in a cabinet, we also offer GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072SHSS: Approx. Product Dimensions (WxHxD) (in.) 17 1/4 in x 10 1/8 in x 13 in. Keep in touch at GEAppliances.com - Sue
A:AnswerHi Xabier - We certainly appreciate your loyalty! The comparable model is GE Profile™ 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Approx. Product Dimensions (WxHxD) (in.) 24 in x 12 1/8 in x 12 7/8 in). We suggest to view the Quick Specs at the following link for more details including optional accessories: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEM31SF_EF_BM_FM_R2_17.pdf -
(JEM31SA: Approx. Product Dimensions (WxHxD) (in.) 23 25/32 in x 11 3/16 in x 12 9/32 in) - Keep in touch at GEAppliances.com - Sue
