A:AnswerHello there,
We're always happy to help out. When replacing an over the range microwave, each model is different, so the templates may not be similar to each other. The great thing is that they can all fit into the same size openings. The best chance at getting the same matching template would be to purchase the exact same model. If you need further assistance, please reach out to us on social media. All the best. Mike@GEA
A:AnswerProbably a blown fuse inside the unit . You might be able to find youtube video on how to replace the fuse. If that doesn't work then you have a bigger problem. I had an older model similar to this one it also went out i Replace the fuse but it immediately blew.
A:AnswerHey there, thanks for the interest in our microwave! The overall depth does not include the handle. If you have any other questions, reach out at any time. We'd love to see you in our GEA family! - Guy@GEA
A:AnswerHey there, we appreciate you reaching out to us and we're more than happy to help. We first wanted to let you know that all 30" over-the-range microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. We just suggest using the mounting bracket of your new microwave as these are model specific. With that said, we believe the following models would make great replacements: JVM6175BLTS, JVM6175DKBB, and JVM3160DFBB. We're hoping this helps and we're wishing you the best. Let us know if you need anything else. - Guy@GEA
A:AnswerHi there, thank you for the question. We are happy to let you know that this microwave can be installed with a recirculating venting option. It does require a charcoal filter under parts number WB02X35687, which is included with your microwave. This filter should be replaced every 6 to 12 months. We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
A:AnswerYes hardware included. Have to be very careful with upper paper template to line up the holes for the top two bolts. Need a helper to hold up while too bolts are installed. Otherwise fairly easy install.
A:AnswerI have the same issues. We are remodeling our kitchen and they had to pull the microwave out for work and I was told that a part in the back that should connect to the duct is missing. It is not available through the manufacturer's website and Best Buy was not helpful when I tried to get answers about the part. My contractor said the part was just likely not installed by the installer, or it might not have been in the original box. I don't know as I didn't see everything that was in the package when it was installed. I've passed my return date option, otherwise, I'd probably have it removed and find another microwave.
A:AnswerHello- Thanks so much for checking with us. We are happy to help! The screw hole used on the mounting plate will have 3/4” from the bottom of the plate so that the screw will fit into the 16” drywall insert. We hope this is helpful! If you have any additional questions, please reach out to us directly. We are here to help! Joyce@GEA
A:AnswerHello. Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHello. Thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, model JVM3162RJSS would make a great replacement! It comes with our 1 year warranty, which is detailed on page 22 here: https://files.bbystatic.com/MNdjrWQbMIA4KaGngiqGeA%3D%3D/33c61de7-e54e-41c7-9272-4462a68a8789.pdf. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA
A:AnswerHi - Thank you for your interest in a new GE over-the-range microwave. We have identified 2 models for your consideration that most closely match your existing model in features and capacity -- https://www.bestbuy.com/site/compare?skus=5291501,5291514 -- The primary difference is the JNM7196SKSS model comes from the factory already set-up for internal (recirculating) venting which is the same as your existing model. The other model we've suggested would need to be converted to internal venting. We do include the directions and the charcoal filter needed to complete the conversion. The great news is all our over-the-range models will fit in a 30" wide opening. We do recommend using the new mounting bracket and hardware that will be packaged with the new model. We truly appreciate your loyalty to our GE Appliances brand and are confident you would be pleased with either of these new models. Please reach out again if you have additional questions. All our best! Kind regards - Vikki@GEA
