Questions & Answers

Q: QuestionMy turn table on model # JVM1842WD 002 does not work. Are there replacement parts available?

Asked 6 years ago by Jer.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Jer - Thank you for reaching out to us regarding your microwave. We are sorry to hear your microwave turntable is not working and we are glad to assist. Please visit the following link to troubleshoot this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16898 If this information does not help, service is recommended. You can schedule an appointment online at: http://geappliances.com/service_and_support/service/ Or if you prefer to call you can reach our scheduling department at:1-800-432-2737. To order replacement parts through the GE Appliance Parts Store you can call our Parts Team at 1-877-959-8688 or order on-line by visiting: https://www.geapplianceparts.com/store/ We apologize for any inconvenience it has caused. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhich GE microwave model with same dimension(127/8 H,213/4 W, 173/4 D) as JVM3160RFSS has stage cooking features ?

Asked 6 years ago by geview.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, We are finding that the dimensions for the model that you've provided are approximately: W: 29 7/8", H: 16 1/2", D: 15 1/4". Based on those dimensions, we are finding that this model has very similar overall dimensions and also has stage cooking capabilities. You can view that model here: https://products.geappliances.com/appliance/gea-specs/PVM9179SKSS - Also, here is a link that details what Stage Cooking is: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22765 - Finally, take a look at pg. 9 of your Owner's Manual to see information on Cook Time I and Cook Time II. You can view that document here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40774.pdf - We hope that this helped! Thank you very much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes JVM3160RFSS has a stage cooking setting ?

Asked 6 years ago by geview.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, Based on what we are seeing, this model of microwave does not have a Stage Cooking feature. We apologize for any inconvenience. However, here is a link that details exactly what Stage Cooking is in case you would like to read more about it: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22765 - Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionIs this an acceptable replacement for a 2003 Kenmore model 721.62644200?

Asked 6 years ago by JR80923.

• A:Answer We replaced a Kenmore Elite that we purchased in June 2011 with this model. It is only about half an inch taller than the Kenmore. The mounting holes for the upper cabinet will not be the same so you'll be drilling more holes. Be careful mounting the paper template under the upper cabinet because the holes have to be spot on or you won't be able to mount it properly. Also, the rear bracket has different hook and hole positions so you won't be able to use the Kenmore bracket.

  Answered 6 years ago by JerryB

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Q: QuestionI just purchased model JVM3160DFCC. Is there any special modification in the use of the templates provided for the installation? I see multiple sources that say the install template instructions are not accurate. Any advice from GE?

Asked 6 years ago by JDWI.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hello JDWI. Thank you for reaching out to us. We are glad to assist. Here is the link to this microwave model templates: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41080.pdf Here is the link to the complete installation instructions:https: //products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF I hope this helps. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi, I need to replace my 1.6 cu in GE Profile Spacemaker over the stove microwave JVM1660bb003. Is the JVM3160rfss a replacement for it? (this one is stainless steel) Thank you, Pat

Asked 6 years ago by pcs004.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Pat. Yes, the new stainless steel model JVM3160RFSS is a great replacement for your existing microwave. It will work in your current space. Thank you your interest. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionDoes it come with any warranty?

Asked 6 years ago by akb.

• A:Answer Hello Akb. Yes, this microwave comes with one year warranty. You can view this model warranty details provided on page 19 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello. I purchased a microwave Model JVM3160RF5SS. I need a replacement glass plate. Do you carry them and if so what is the cost?

Asked 6 years ago by Shontell.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Shontell - Thank you for reaching out. We hope you are enjoying your microwave. For a replacement glass tray, have a look at this link: https://www.geapplianceparts.com/store/parts/spec/WB39X10032 We hope this helps. Please let us know if you have any more questions. - John

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat color are the lights? I hope still green so they match my other ge appliances.

Asked 6 years ago by Margo.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Margo. Thanks for your question. We are glad to assist. The display color of the control panel is white. Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionI need to replace a GE model JVM149OWD003 microwave. Is this a close match?

Asked 6 years ago by Anonymous.

• A:Answer Hi - GE Profile Spacemaker® JVM1490WD is a Convection/Microwave Oven. GE Model JVM3160DFWW is a microwave only. We also offer GE Profile™ 1.7 Cu. Ft. Convection Over-the-Range Microwave Oven PVM9179DKWW. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening so you can choose any current model as a replacement. Check out the following Quick Specs document for model JVM3160DFWW: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - Check out the following Quick Specs document for model PVM9179DKWW: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PVM9179DK_C3.pdf - We certainly appreciate your loyalty! Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: Questiondoes this come with a cord or is it hard wired

Asked 6 years ago by Rich.

• A:Answer Mine has a cord

  Answered 6 years ago by Dulcina

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Q: QuestionWhat is the exhaust vent volume in cfm?

Asked 6 years ago by Spud.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi there, We are finding that this unit has a vent CFM of 300. For more information on CFM Ratings you can click on this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18032 - We hope that this was helpful! Thank you so much for your question. -Michael

  Answered 6 years ago by GE Answers

  
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Q: QuestionI have the GE microwave JVM61753KIES. Does it have a light inside the unite.

Asked 6 years ago by Viv.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Viv - Yes, GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175EK1ES is equipped with an interior light. Take a look at page 24 of the Use and Care Manual- Oven Light Replacement: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - Thanks for choosing GE. We are glad to have you in the family! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionGE Stainless Steel Microwave oven JVM3160RFSS is more update than HUM1540LP1C8

Asked 6 years ago by oscar.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hello Oscar. Yes, the microwave JVM3160RFSS is our currently available model:https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf Thanks for checking. Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionPut time in hit start and does not run and says food

Asked 6 years ago by Len.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Len - Thanks for reaching out to us and for choosing GE! Some microwave models have a built-in 5-minute internal timer as a safety feature preventing the microwave from cooking without food inside, since doing so can cause the unit to overheat. If food is placed into the cavity before selecting a cooking sequence, opening and closing the door activates the switch, initiating the 5-minute internal timer. The door latch switch must be opened and closed before hitting “START,” which signals the unit that food has been placed inside. The "FOOD" or "Insert Food" message on the display means the microwave thinks food has not been added yet. To correct the issue, open and close the door again and press “START.” Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHi, I have no duct, will get later, so until then I want smoke come out from front, can we set this way? what are different options for venting. does all microwave now a days have some standard behavior for vent.

Asked 6 years ago by Raju.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes. You need to take and use a screwdriver to switch the direction of the fan, but it’s all in the instructions.

  Answered 6 years ago by dougVerified Purchase

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Q: QuestionWhat are the dimensions of model JVM3160EFES

Asked 6 years ago by Bren.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi Bren - Approximate Product Dimensions (WxHxD) (in.) 29 7/8 in x 16 1/2 in x 15 1/4 in. We suggest to view the Quick Specs at the following link for more details including cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - You'll love your color choice. Explore Slate at: https://www.geappliances.com/ge/slate-appliances.htm - Thanks for your interest! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHello, I currently have model JVM316ORF2SS, is this model very similar in terms of the color of stainless, size, function etc? If differences, what are they? Looking to match my other GE appliances Thank you

Asked 6 years ago by Corey.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Corey - Models JVM3160RF2SS and JVM3160RFSS are the same. When the model is manufactured, the extra number (2) is placed on the appliance rating plate and product registration card. This number is used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, this is used as an identifier for the specific appliance. Your new model will have a different number on the rating plate/registration card. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWe just bought this microwave, you cannot see the panel it is very dark, you have to turn on the kitchen light to see the panel. what do we do?

Asked 6 years ago by skye.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi skye - Thanks for reaching out to us and for choosing GE. The microwave control panel is not backlit, which means that the lettering on the keypads do not have lighting behind them. The only over-the-range oven with backlit controls is GE Profile™ Over-the-Range Oven with Advantium® Technology PSA9120SFSS. This is an all-in-one oven with multiple cooking functions: Broil, Convection, Microwave, Speedcook, Warm/Proof. Learn more about Advantium Speedcook Technology at https://www.geappliances.com/ge/advantium-oven.htm?icid=GEARkitchenflyout-adv - Keep in touch at GEAppliances.com - Sue

  Answered 6 years ago by GE Answers

  
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