A:AnswerHi Corey - Models JVM3160RF2SS and JVM3160RFSS are the same. When the model is manufactured, the extra number (2) is placed on the appliance rating plate and product registration card. This number is used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, this is used as an identifier for the specific appliance. Your new model will have a different number on the rating plate/registration card. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com - Sue
A:AnswerHi skye - Thanks for reaching out to us and for choosing GE. The microwave control panel is not backlit, which means that the lettering on the keypads do not have lighting behind them. The only over-the-range oven with backlit controls is GE Profile™ Over-the-Range Oven with Advantium® Technology PSA9120SFSS. This is an all-in-one oven with multiple cooking functions: Broil, Convection, Microwave, Speedcook, Warm/Proof. Learn more about Advantium Speedcook Technology at https://www.geappliances.com/ge/advantium-oven.htm?icid=GEARkitchenflyout-adv - Keep in touch at GEAppliances.com - Sue
A:AnswerJust installed new LG microwave over my range. The keypad DOES NOT light up. No backlighting making it impossible to use in dark kitchen. HECKY DERN!
A:AnswerHi Pat,
Based on our research, we are finding that this model should make a nice replacement for you: https://products.geappliances.com/appliance/gea-specs/JVM3160RFSS - However, if that model does not strike your fancy, please feel free to look at other models that are similar to your old one, here: https://products.geappliances.com/appliance/gea-category/microwave-ovens?ascdesc=d&p=1&r=12&sortBy=price&Type=Over-the-Range&Color=Stainless+Steel&Capacity=Medium+%281.5+-+1.8+cu.+ft.%29 - We hope that this helped! Thank you so much for the question. -MS
A:AnswerHi Sammie,
This microwave should look wonderful alongside any other stainless steel appliances that you have in your kitchen. We hope that this helped and that your kitchen ends up looking even more beautiful! -MS
A:AnswerHi Dave - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. A comparable model is GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKBB. You can view Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM7195DK_C3.pdf - You can view the Top Cabinet Template at this link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=31-41061.pdf - Keep in touch at GEAppliances.com - Sue
A:AnswerIt can be vented to outside through the top or back of the microwave. It can also be configured to circulate the vent out the front. The instructions show how to set it up for either way.
A:AnswerHi Notcrazy - Thanks for reaching out to us and for choosing GE! We suggest to reset the electronics by unplugging or by turning off power at the circuit breaker for 30 seconds or so. Over-the-range models should be on a dedicated circuit. Require a 120 volt individual, properly grounded branch circuit with a 3 prong grounding type receptacle, protected by a 15 or 20 amp circuit breaker or time-delay fuse. A qualified service technician is required for an accurate diagnosis. To schedule service online, contact us at GEAppliances.com/service or call 800.GE.CARES (800.432.2737). Keep in touch! Sue
A:AnswerHi Cha - Yes! All GE® Over-the-Range Microwave Ovens are equipped with cooktop lighting. It has Bright/Night/Off options. Thanks for choosing GE®! Sue
A:AnswerHi Doramae - Yes, we offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. Please check with Best Buy regarding availability in your area. Keep in touch! Sue
A:AnswerHi Miguel - For assistance, please contact our GE Appliances Parts Team at 1-877-959-8688, Mon–Fri 8am–8pm, Sat 8:30am–5pm ET or visit our Contact Us page at GEApplianceparts.com - Thanks for reaching out to us! Sue
A:AnswerHi Darlene - We certainly appreciate your loyalty! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Models with similar features: GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB; GE® 1.7 Cu. Ft. Over-the-Range Microwave Oven JVM6172DKBB. Keep in touch! Sue
