A:AnswerHi Ironapple! Thanks for reaching out to us. Could you please reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with more information about this so we can look into it for you? We look forward to hearing from you. Emily
A:AnswerVenting is up to you, and if you already have an existing vent to the outside. Most "over the range" microwaves give you the option of either venting to your existing exhaust (to the outside), or recirculating the air through the microwaves internal exhaust function. For example, I installed mine in a rental property, with no external vent. Therefore I set it up for the recirculating function.
Hope this answers your question!
A:AnswerHello AMAN - Thank you for putting your trust in GE Appliances all these years. We will be happy to help. Model JVM3160DFWW would make a great replacement for your current microwave. However, the mounting bracket is model specific and cannot be used on a different unit. We apologize for the inconvenience. Please let us know if you have any more questions. - John@GEA
A:AnswerHi there! Thanks for reaching out to us and for your interest in our microwaves. This unit does have the express cook option where you can press 1 for one minute, 2 for two minutes, etc. We hope this helps! Emily
A:AnswerHi Gibby! Thanks for your question. We found that this is normal. This unit has an automatic fan feature, which protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. We hope this helps! Emily
A:AnswerI would think you could put the new mounting bracket there, use anchors if needed and long enough screws to make it through the faux wall as well as the drywall behind it. You may need to get your own hardware if the screws provided with the microwave bracket aren’t long enough.
A:AnswerHi HappyFeet. We appreciate you taking the time to reach out. We're very sorry to hear that your microwave won't turn on. We know how vital the microwave is to the home and we're happy to help. For this issue, we would recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this is useful information! We're wishing you the best. - Guy@GEA
A:AnswerHello -Thank you for your interest; we are happy to help! If you are replacing a 30" over-the range microwave, this model will work in your current space. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Olga@GEA
A:AnswerMine had to relocate the cover plate to force the air from the blower motor out the front, as I did not have an outside vent to hook up to either. I did not have to move the blower motor.
A:AnswerHi there - Great question! Yes, this microwave has a glass turntable. The turntable can be turned on/off using the Turntable button. Thanks for considering GE Appliances! -Mikayla@GEA
A:AnswerHello,
Thank you for reaching out to us at GE Appliances. This is a great question and we are happy to help. If you are replacing a 36" over-the-range microwave, many current 30" over-the-range microwaves offer an optional 36" filler kit to allow it to be installed in a 36" cut-out opening. We would recommend this model PVM9215DFWW as well as this 36" filler kit JX36DWW although it does not have an auto tilt vent at the top it does have external venting. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerHello Cellina,
Thank you for reaching out to us at GE Appliances. We certainly appreciate your loyalty! The comparable model is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW: https://www.bestbuy.com/site/ge-profile-series-2-2-cu-ft-built-in-microwave-white/5958617.p?skuId=5958617
We suggest to view the Quick Specs at the following link for compatible trim kits and dimensions:https://files.bbystatic.com/6Y3CcukvUw3Q%2BvRvdclByw%3D%3D/5958617_ds.pdf.
While the dimensions are not exact, it can be installed in a 27" or 30" cabinet using a trim kit. For a 27" trim kit look here: https://www.bestbuy.com/site/ge-deluxe-26-9-trim-kit-white-on-white/6083599.p?skuId=6083599
For a 30" trim kit look here: https://www.bestbuy.com/site/ge-deluxe-30-trim-kit-white-on-white/6083601.p?skuId=6083601.
We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerHello and thank you for choosing GE Appliances. We will be happy to help you find a replacement for your microwave. To find the installation dimensions and specifications of the vent location, we would be happy to provide the top template. Please reach out to us at our Contact Us page or social media. Thanks! - John@GEA
A:AnswerHello JP80 - We appreciate your interest in our microwaves. We are always happy to help. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. These also offer rear venting options detailed in the installation instructions. Please let us know if you have any more questions. - John@GEA
A:AnswerHello Edie, thank you for your question! The microwave you inquired about is not an over-the-range microwave, but is instead a countertop model. The model with the closest dimensions that we currently manufacture is model JES2051DNBB. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV
