Questions & Answers

Q: QuestionIf mounting the wall bracket on the faux brick (pictured) won’t the measurements be off for underneath the cabinet and the bolts from the inside when using the template?

Asked 5 years ago by Ironapple.

• A:Answer Hi Ironapple! Thanks for reaching out to us. Could you please reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with more information about this so we can look into it for you? We look forward to hearing from you. Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this microwave vented to to outside ?

Asked 5 years ago by Anonymous.

• A:Answer Venting is up to you, and if you already have an existing vent to the outside. Most "over the range" microwaves give you the option of either venting to your existing exhaust (to the outside), or recirculating the air through the microwaves internal exhaust function. For example, I installed mine in a rental property, with no external vent. Therefore I set it up for the recirculating function. Hope this answers your question!

  Answered 5 years ago by MrSugsVerified Purchase

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Q: QuestionDo all the over the range microwaves have lights to shine down onto the range below them?

Asked 5 years ago by Bill.

• A:Answer Yes

  Answered 5 years ago by HarryVerified Purchase

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Q: QuestionI have a malfunctioning GE microwave model: PVM1970DR1WW and am looking for a direct replacement if possible using the same bracket. Is JVM3160DFWW a direct replacement and if not, is there another one that would fit? Thanks

Asked 5 years ago by AMAN.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello AMAN - Thank you for putting your trust in GE Appliances all these years. We will be happy to help. Model JVM3160DFWW would make a great replacement for your current microwave. However, the mounting bracket is model specific and cannot be used on a different unit. We apologize for the inconvenience. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIt says that this unit has express cook options. I just want to make sure this means I can press one for one minute, 2 for 2 minutes, 3 for 3 minutes, etc. I am having a hard time finding any over the range microwave that have this feature.

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - Stainless Steel

• A:Answer Hi there! Thanks for reaching out to us and for your interest in our microwaves. This unit does have the express cook option where you can press 1 for one minute, 2 for two minutes, etc. We hope this helps! Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe vent automatically comes on anytime I cook something. Is this typical or is there a way for me to turn the vent off while it cooks? It's set to recirculating.

Asked 5 years ago by Gibby.

• A:Answer Hi Gibby! Thanks for your question. We found that this is normal. This unit has an automatic fan feature, which protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. We hope this helps! Emily

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing my microwave, and I'm concerned that I might have a problem because I have faux brick on the wall ( pictured.) My question is, will I have to remove this material for the mounting bracket to be attached or can I mount it directly?

Asked 5 years ago by Ironapple.

• A:Answer I would think you could put the new mounting bracket there, use anchors if needed and long enough screws to make it through the faux wall as well as the drywall behind it. You may need to get your own hardware if the screws provided with the microwave bracket aren’t long enough.

  Answered 5 years ago by MarisaVerified Purchase

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Q: QuestionIt turns off n won’t come on even when unplugging it. Message sometimes says lost power but is plugged.GE 1800 over the range..

Asked 5 years ago by HappyFeet.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi HappyFeet. We appreciate you taking the time to reach out. We're very sorry to hear that your microwave won't turn on. We know how vital the microwave is to the home and we're happy to help. For this issue, we would recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this is useful information! We're wishing you the best. - Guy@GEA

  Answered 5 years ago by GE Answers

  
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Q: Questionwhat are dimensions of microwave installation will be built into cabinet to replace old one.

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer Hello -Thank you for your interest; we are happy to help! If you are replacing a 30" over-the range microwave, this model will work in your current space. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm Olga@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI just bought the Samsung Model: MC17T8000CS -= the instructions show that you need to rotate the blower for recirculation - since I have no vent. However, after removing teh screws it is obvious the top plate over the blower will not come out .

Asked 5 years ago by Anonymous.

• A:Answer Mine had to relocate the cover plate to force the air from the blower motor out the front, as I did not have an outside vent to hook up to either. I did not have to move the blower motor.

  Answered 4 years ago by JimM

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Q: QuestionDoes this microwave have a turntable?

Asked 5 years ago by Anonymous.

• A:Answer Hi there - Great question! Yes, this microwave has a glass turntable. The turntable can be turned on/off using the Turntable button. Thanks for considering GE Appliances! -Mikayla@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionOur white GE Profile Spacemaker Model JVM3670WF10 quit, it measures 36 in and is in between 2 cabinets, they no longer make these 36 in models, any suggestions for a replacement? Do any others fit, and have the auto open tilt vent at the top?

Asked 5 years ago by Greatpurchase.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello, Thank you for reaching out to us at GE Appliances. This is a great question and we are happy to help. If you are replacing a 36" over-the-range microwave, many current 30" over-the-range microwaves offer an optional 36" filler kit to allow it to be installed in a 36" cut-out opening. We would recommend this model PVM9215DFWW as well as this 36" filler kit JX36DWW although it does not have an auto tilt vent at the top it does have external venting. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe need to replace a 1998 GE wall/cabinet microwave, Model No JE1640WA 001 with a like kind product. We do not want a Profile or high dollar microwave, this is a rent home. We need to know what current model of the closest size to fit current trim.

Asked 5 years ago by Cellina.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hello Cellina, Thank you for reaching out to us at GE Appliances. We certainly appreciate your loyalty! The comparable model is GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven PEB7227DLWW: https://www.bestbuy.com/site/ge-profile-series-2-2-cu-ft-built-in-microwave-white/5958617.p?skuId=5958617 We suggest to view the Quick Specs at the following link for compatible trim kits and dimensions:https://files.bbystatic.com/6Y3CcukvUw3Q%2BvRvdclByw%3D%3D/5958617_ds.pdf. While the dimensions are not exact, it can be installed in a 27" or 30" cabinet using a trim kit. For a 27" trim kit look here: https://www.bestbuy.com/site/ge-deluxe-26-9-trim-kit-white-on-white/6083599.p?skuId=6083599 For a 30" trim kit look here: https://www.bestbuy.com/site/ge-deluxe-30-trim-kit-white-on-white/6083601.p?skuId=6083601. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs this unit rear vented in black

Asked 5 years ago by JP80.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer I have the white and it vents top or front.

  Answered 5 years ago by TonyVerified Purchase

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Q: QuestionMy Kenmore is currently vented outside through the top of the microwave. Will the vent on the top of GE microwave fits the Kenmore 72185033010 vent position? thks

Asked 5 years ago by Jonas.

• A:Answer Hello and thank you for choosing GE Appliances. We will be happy to help you find a replacement for your microwave. To find the installation dimensions and specifications of the vent location, we would be happy to provide the top template. Please reach out to us at our Contact Us page or social media. Thanks! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes the microwave have to be installed over the range or can you simply place it on your countertop?

Asked 5 years ago by TG.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black

• A:Answer It definitely has to be mounted over your range. There are other types that you can just place on your countertop.

  Answered 5 years ago by Nancy

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Q: QuestionI have JVM1340BW 002 1996 rear vent What units will work for me?

Asked 5 years ago by JP80.

• A:Answer Hello JP80 - We appreciate your interest in our microwaves. We are always happy to help. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. These also offer rear venting options detailed in the installation instructions. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat are dimensions of a replacement for microwave over the oven model je1860bh. Installed in 2004.

Asked 5 years ago by Efie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer GE Model: JVM3160DF2WW and is 29-3/4 X 15-1/2 X 15-1/2

  Answered 5 years ago by geeboy99Verified Purchase

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Q: QuestionI have a 2004 over the oven model je1860bh. What is a current model the same size on black.

Asked 5 years ago by Edie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hello Edie, thank you for your question! The microwave you inquired about is not an over-the-range microwave, but is instead a countertop model. The model with the closest dimensions that we currently manufacture is model JES2051DNBB. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV

  Answered 5 years ago by GE Answers

  
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