A:AnswerWe had a Best Buy rep install our microwave. I am pretty sure the upper holes matched from our previous GE which we had for 17 years. However, the installer used the previous bolts as they were longer than the ones that came with the new microwave. Once again, I am sure Best Buy customer service can probably answer the question.
A:AnswerHi Eugene- The over-the-range microwave are equipped with a power cord. The cord comes out of the top of the unit on the right side (facing the front of the microwave). Check out the Installation Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Thanks for choosing GE. Enjoy! Sue
A:AnswerHi Wisconsin- A qualified service technician is required for an accurate diagnosis. If you need assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online at GEAppliances.com - Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi RonC- The Timer operates as a minute timer and can be used at
any time, even when the oven is operating. For reference, see page 12 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! SUE@GEA
A:AnswerHi MRVENT- It is normal for there to be some air from the vent at the top of the microwave. This is typically air movement from internal components rather than vented air. Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi Wicky- The display LED color changed from green to white in August 2017. Also, the control panel is not backlit. This is the design and not a defect (lemon). Thanks for sharing your thoughts and concerns with us. Keep in touch! SUE@GEA
A:AnswerHi Mal- The vent is located just above the door. The microwave oven is designed for adaptation for the following three types of ventilation: Outside Exhaust (Vertical – Delivered from factory in vertical position). Outside Exhaust (Horizontal). Recirculating (Non-vented ductless). We suggest to view the Installation Instructions at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Thanks for choosing GE! SUE@GEA
A:AnswerHi Robert- Microwaves are shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally) or converted to recirculating (non-vent). All over-the-range microwaves can be vented to the outside using an equivalent total of 140 feet of rigid 3 1/4" x 10" rectangular or rigid 6" round ducting (a rectangular to round transition adapter must be used). Round ducts should be a minimum of 6". See OVER-THE-RANGE MICROWAVE DUCTING INFORMATION: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17416 - You can also view the Installation Guide for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Keep in touch! SUE@GEA
A:AnswerHi zippy- Yes, our over-the-range microwaves are all equipped with cooktop lighting and exhaust fan (venting system). Model JVM3160RFSS has a two-speed, 300-CFM venting system to removes smoke, steam and odors. Thanks for choosing GE! SUE@GEA
A:AnswerYou may contact Best buy representative to get help with your inquiry. You may contact 1-888-BEST BUY (1-888-237-8289) or complete the e-mail form at the contact page.
A:AnswerHi Kevin- WARRANTY: Limited 1-year entire appliance. See written warranty for full details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - You can contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA
A:AnswerHi Kade- It's great to hear from you! We're glad your GE Spacemaker microwave has provided you with service for 17 years! JVM3160DFWW is a nice choice and can be converted to recirculating (internal vent). We also offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKWW. It is assembled at the factory for recirculating (internal vent) so no conversion is necessary. It has sensor cooking controls that sense the steam from foods cooking and automatically adjusts time and power for best results. It also has a dark gray, easy-clean enamel interior with steam clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - A filter indicator light on the control panel indicates when odor-removing charcoal filter needs to be replaced. We certainly appreciate your loyalty. Keep in touch! SUE@GEA
A:AnswerHi kdallen220- We are sorry to hear of this unfortunate experience and certainly appreciate your loyalty! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. You can use the same rear venting. Check out page 21 of the Installation Guide- OUTSIDE BACK EXHAUST (Horizontal Duct): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Enjoy! SUE@GEA
A:AnswerHi Kathy- Model JVM1650CB Serial ZA9225995 was manufactured in 2001. Due to age, you may want to consider replacement vs repair. However, if you are interested in repair, please GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Also, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160D can be installed in the same space. JVM3160DFCC: 29 7/8"W x 16 1/2"H x 15 1/4"D / JVM1650CB: 29 7/8"W x 16 13/32"H x 15 1/4"D. We certainly appreciate your loyalty. Keep in touch! SUE@GEA
A:AnswerHi Nick- Approximate Product Dimensions are as follows: (WxHxD) (in.)
29 7/8 in x 16 1/2 in x 15 1/4 in. We suggest to view "Quick Specs" at the following link for more details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340168_jvm3160df_c3.pdf - All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Thanks for considering GE! SUE@GEA
A:AnswerHi jmbl- GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a nice choice for a replacement (16 1/2"H). Also, check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKBB (16 1/2"H). This model has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - We certainly appreciate your loyalty! SUE@GEA
