Questions & Answers

Q: QuestionI bought this microwave about 4 months ago, thinking my husband would install it, but he now won't do it. Would Best Buy install it, at this point in time?

Asked 7 years ago by Tess.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Yes

  Answered 7 years ago by Independent

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do you turn the reset button light off for the filter.Pushing the button for three seconds or making a hard reset does not work. There is obviously a design error in the circuitry I wish GE would do something about it or replace the Microwave

Asked 7 years ago by Tony.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Tony - Thanks for reaching out to us regarding your microwave. If you have changed the charcoal filter and tried resetting the filter, or disconnected power to the microwave for 30 seconds, service will be needed. We apologize for any inconvenience this has caused you. For service, please schedule an appointment with GE Appliances Factory Service at GEAppliances.com/service or call 1-800-GECares (1-800-432-2737). Again, we are sorry for this experience. Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a GE over the range microwave that has stopped heating things up. The model number is JVM1540SM5SS. I'm looking at replacing it with another GE unit model # JVM3160RFSS. Any changes required to venting, mounting hardware etc?

Asked 7 years ago by joe.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Joe - We are sorry to hear your microwave is not heating and appreciate your loyalty! While the venting is the same, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. Also, if installed for recirculating (non-vent), Charcoal Filter JX81L is included. Check out the Installation Instructions online: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Enjoy! Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe currently have a GE Profile microwave. 36” wide. Which model is exactly 36” wide?

Asked 7 years ago by Buyer.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer NONE.

  Answered 6 years ago by PhillyGalVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan a microwave (jvm3160rss) with no outside exhaust fan outlet to be used, can it be installed . Does it need any special set up . where does the exhaust go.

Asked 7 years ago by John.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi John - The microwave can be easily converted to recirculating (non-vent). Recirculating Charcoal Filter JX81L is included. Since the microwave will be converted to recirculating and not vented to the outside, the air will be recirculated through the disposable charcoal filter that helps remove smoke and odors. The vent is located on top, just above the door. Check out the Installation Guide online: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - Thanks for choosing GE! Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many inches above a GE gas range to the bottom of the microwave for installation?

Asked 7 years ago by Cindy.

• A:Answer This model will need to be installed 30 inches from a cook top.

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI know this has a cooklight on the bottom, but is it in the front or rear of the bottom...so what and where is the light configuration on this unit? Thank You

Asked 7 years ago by Lendydp.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer It has 2 lights towards the front. One on each side. They light up the center of the stove underneath perfectly. They have 2 settings, a high and a low or night light.

  Answered 7 years ago by DsawdustVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionMost older recirculated air show a discharge vent across the front as on my GE. Microwave. I don't see that on the newer ones. Where is the air vented?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer The microwave is shipped from the factory to vent out the top (vertically), but can also be vented out the rear (horizontally) or recirculating (non-vent).

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI currently have a JVM1320 which is a 1.3 Cu. Ft. Over the range microwave. I am having issues replacing it with the same model (not currently made anymore) will this one fit? It looks like all of the dimensions are the same but will it fit? Thanks!

Asked 7 years ago by John.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Yes it will fit

  Answered 7 years ago by JuancholoVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have a ge model jvm174osp1ss will this model fit my bracket and same space as my old one? Just did a new back splash of glass tiles don’t want to disturb them.

Asked 7 years ago by Bobw.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer This was a replacement for our Kitchenaid microwave which we had vented. This microwave fit perfectly including the vent.

  Answered 7 years ago by RichardVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow loud is the vent exhaust fan?

Asked 7 years ago by darpou.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi darpou - Thanks for viewing GE! You can expect the exhaust fan to be similar to that of a standard range hood. It has a two-speed fan with Low and High settings. Actual Decibel (sound) ratings are not available. Keep in touch! Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCurrently I have a GE model JVM1533WD 003 spacemaker microwave. Will this fit the same in the space I have?

Asked 7 years ago by ARGS.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes

  Answered 7 years ago by DICKDOUGVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOld GE microwave model JVM1950 - will this one fit in the existing space?

Asked 7 years ago by Deb.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Measure it. Current over the stove microwaves are 30 inches. (My old one was 36 inches).

  Answered 6 years ago by PhillyGalVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there hardware included to mount this unit to the wall?

Asked 7 years ago by Thkyle.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi Thkyle - Yes! Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. Check out the Installation Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-4.PDF - We're excited to have you in the GE Appliances family! Enjoy - Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat can I replace my old jvm1441bh02 with? I see the one I have is no longer being produced

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White

• A:Answer Hi - All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Comparable models are GE® 1.7 Cu. Ft. Over-the-Range Microwave Oven JVM6172DKBB (Black)-JVM6172DKWW (White) and GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB (Black) JVM3160DFWW (White). These models can be easily converted to recirculating (non-vent). We also offer GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196DKBB (Black)- JNM7196DKWW (White)- factory-assembled for non-vent so no conversion is necessary. We certainly appreciate your loyalty! Keep in touch at GEAppliances.com - Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the over range microwave be used in built in cabinet?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer No, this microwave cannot be placed in a built-in cabinet.

  Answered 7 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat type of fuse this microwave use so I can replace it?

Asked 7 years ago by Vatinga83.

• A:Answer Hello Vatinga83. This is Richard. Thanks for the question. Due to the complexity of a microwave and its components, I recommend contacting GE Appliance Service to diagnose and repair this. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET. Thanks much!

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have a cabinet depth of 12 inches. I understand that the oven will protrude about 3.25 inches. Is this within the unit's tolerances?

Asked 7 years ago by JonandJen.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer That is a fairly standard cabinet depth. Same as mine. The unit will protrude out about 3 inches. Looks fine

  Answered 7 years ago by MurphbrauVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes anyone make a 36 inch long ventless microwave

Asked 7 years ago by roberto.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Roberto - Thanks for viewing GE! If you are replacing a 36" over-the-range microwave, many current 30" over-the-range microwaves offer an optional 36" filler kit to allow it to be installed in a 36" cut-out opening. We do not offer a filler kit for this model (JVM3160RFSS). Check out GE® 1.7 Cu. Ft. Over-the-Range Microwave Oven JVM6172SKSS. Optional 36" Side Filler Panel Kit JX36CSS sold separately. Also, all models can be converted to recirculating (ventless). Recirculating Charcoal Filter JX81J included. Also, check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196SKSS (no conversion necessary). Optional 36" Side Filler Panel Kit JX36DSS sold separately. We hope these models suit your needs. Keep in touch at 1-800-626-2005 or GEAppliances.com - Sue

  Answered 7 years ago by GE Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question