Questions & Answers

Q: QuestionI need to replace a GE Spacemaker J:VM150H 002 over the range microwave. What is the best replacement model to use? Height must be no more than 16.5 inches. I want it in black.

Asked 7 years ago by jmbl.

• A:Answer Hi jmbl- GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven JVM3160DFBB is a nice choice for a replacement (16 1/2"H). Also, check out GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKBB (16 1/2"H). This model has a dark gray, easy-clean enamel interior with Steam Clean option. Play Video: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23964 - We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionIs the handle plastic or metal (Glossy finish or flat?) Sometimes the plastic (non-glossy) tends to turn yellow over time....thanks if advance!

Asked 7 years ago by WriteMore.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer It is plastic but made very well I have not even felt it warm when cooking

  Answered 7 years ago by DawnVerified Purchase

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Q: QuestionHi I need a GE over the range microwave with a zero tolerance door because the stove is installed directly against the wall on the left side. Can you please supply a list of your units which have zero tolerance doors? Thank you.

Asked 7 years ago by ChuckinPA.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi ChuckinPA- Our over-the-range microwave ovens require at least 1/2" distance from door hinge side to adjacent wall as shown on the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Thanks for considering GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionHow many settings does it have for surface lighting? Is there a "nightlight" feature?

Asked 7 years ago by jthommom.

• A:Answer 2 settings. Not sure if one is considered night light but one is bright and second is reduced.

  Answered 7 years ago by SteveVerified Purchase

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Q: QuestionI changed light bulbs and my microwave now has no power. Is it a fuse?

Asked 7 years ago by Anonymous.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi - We are sorry to hear your microwave is not operating after changing the bulbs. We suggest to reset the home circuit breaker by turning it off for 30 seconds, then back on again. While it could also be a blown fuse, for safety reasons, we offer no do-it-yourself repair advice on microwave ovens. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for checking with us! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionMy GE model JVM7195EF1ES microwave turns on and runs but does not heat. It remains cold. What is the issue?

Asked 7 years ago by DEBSIK.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate

• A:Answer Hi DEBSIK - We are sorry to hear your microwave is not heating and glad to offer assistance. If the microwave runs but is not heating, it could be one of many components. Make sure the “Timer” function was not inadvertently used. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Reset the electronics by unplugging or turning off power at the circuit breaker for 30 seconds or so. If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI hear an unusual low-tone beep in my microwave JVM 3160 , what I can do to fix it? Thanks.

Asked 7 years ago by cartagena.

• A:Answer Hi Cartagena - Thanks for choosing GE! We are happy to provide assistance. If this is a new sound that has developed, we suggest to reset the electronics by unplugging or turning off power at the circuit breaker for at least 30 seconds. If you need further assistance, a qualified service technician is required for an accurate diagnosis. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI am replacing 1998 over the stove microwave (JVM 1450 WA) with a new JVM 3160 DF. Can I reuse the existing mounting brackets? Thanks. Glenn

Asked 7 years ago by Glenn.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi Glenn- When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We certainly appreciate your loyalty! Keep in touch- SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes Best Buy still sell this same model but with the option to vent indoors? I do not have an external vent so would like this to vent indoors through a charcoal filter. Please advise. Thanks in advance for your help.

Asked 7 years ago by Reddie.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Reddie- The microwave can be easily converted to recirculating (non-vent/ indoors). The over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). Check out the Installation Instructions for complete details: https://products.geappliances.com/appliance/gea-specs/JVM3160RFSS - Also, GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven with Recirculating Venting JNM7196SKSS is factory assembled for recirculating. No conversion is necessary. Thanks for choosing GE. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionPlease give over the range microwave that matches GE Spacemaker se#ZH900427B,model#JVM1653BH05,(manu.2005)-looking for exact fit as there are tiles in place . Thank you . Big Al

Asked 7 years ago by BigAl.

• A:Answer Hello BigAl - this is Nancy at GE Appliances and we're happy to help you with regard to replacing your microwave. The good news is that all 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. This JVM3160DFBB would be a great replacement. We hope this helps! Thanks for checking with us!

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a JVM1860SF001. Is the JVM3160RFSS the same height?

Asked 7 years ago by Bob.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Bob - Model JVM1860SF001 is 16 13/32"H. Model JVM3160RFSS is 16 1/2"H. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. Check out the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - We certainly appreciate your loyalty! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is recommended to use for cleaning externally

Asked 7 years ago by LilB.

• A:Answer HI LilB- We recommend to clean the exterior of your microwave with mild, non-abrasive soaps or detergents applied with a sponge or soft cloth. You can use Cerama Bryte Appliance Cleaner, part number WX10X392 on the door ((both interior and exterior). Wipe the control panel with a soft, damp cloth and dry immediately. Do not spray any solution directly onto the controls. See the following link MICROWAVE CLEANING RECOMMENDATIONS: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Cleaning recommendations are also provided in the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI need to replace an older ge model sca1001kss02 in my Motorhome and it was vented to the outside. Will the mounting plate in my Motorhome work with this unit or do I need another mount for this unit?

Asked 7 years ago by Gary.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer I guess im not sure how to answer your question. Is it vented through your motor home wall? Then if so you should be fine. I had to pull the blower motor out and turn it around because I dont have a vent that leads to the outside of my house. Hope this helps.

  Answered 7 years ago by ShutUpAndTakeMyMoneyVerified Purchase

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Q: QuestionInstalled jmv3160 microwave after turning internal vent rollers for recirculating. Did not attach damper on rear since I thought this only for outside vent. Am I correct?

Asked 7 years ago by Bill.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Yes you do not have to install the damper.

  Answered 7 years ago by John

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Q: QuestionI am replacing a ductless over the range GE XL microwave. Can the Bisque Model JVM3160DFCC require a outside venting system? Also, if it can be be used as a ductless unit hen where are the vents. My current model has vents above the door.

Asked 7 years ago by MJA.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque

• A:Answer Hi MJA- The over-the-range microwave ovens are designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). If the model is converted to recirculating and not vented to the outside, the air will be recirculated through a disposable charcoal filter JX81L (included) that helps remove smoke and odors. The vent is located above the door. We suggest to view an illustration on page 12 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40675-3.PDF - We certainly appreciate your loyalty and glad to have you in the GE Appliances Family. Enjoy! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionWhat is the linear size of the box and the weight of the microwave in the package? I need to know if my airline will allow transport it to my country.

Asked 7 years ago by Milma.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Milma- Approximate Shipping Weight is 170 lb. CARTON LENGTH = 33.5, CARTON WIDTH = 19.4, CARTON HEIGHT 20.2. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI have a Model JVM3160DF3BB. In just 14 months one of the door microswitches has already failed. I'd consider replacing the unit with a JVM3160DFBB if you can tell me if there has been a design correction to reduce the impact on these switches.

Asked 7 years ago by BK.

• A:Answer Hi BK- We are sorry to hear of the issue with the door switch. This is certainly unusual as we are committed to manufacturing quality appliances for our consumers. You can reach out to us from our "Contact Us" page at: http://www.geappliances.com/service_and_support/contact - Rest assured anytime we hear issues encountered in the use of one of our products, they are addressed. Therefore, you should not expect issues with the door switch in the new microwave. Keep in touch! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionDoes it have a vent

Asked 7 years ago by Janice.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel

• A:Answer Hi Janice- Yes, all GE over-the-range microwave ovens are equipped with venting system and cooktop lighting. This model has a two-speed, 300-CFM venting system to remove smoke, steam and odors. They are all designed for adaptation to the following three types of ventilation: *Outside exhaust (horizontal), *Outside exhaust (vertical), *Recirculating (non-vented). Thanks for choosing GE! SUE@GEA

  Answered 7 years ago by GE Answers

  
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Q: QuestionI HAVE AN 18 YR OLD UNIT THAT JUST DIED OVER THE RANGE #JVM1630WB 002 THAT IS VENTED TO THE ROOF WILL THIS UNITS VENTING MATCH UP WITH THE OLD .THANKS FOR YOUR TIME...……………...

Asked 7 years ago by bill.

This question was asked about the related product: GE - 1.6 Cu. Ft. Over-the-Range Microwave with Electronic Touch Controls - White

• A:Answer Yes mine was the same I used there installers and they had it up and working in no time!

  Answered 7 years ago by DawnVerified Purchase

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