A:AnswerHi Diverdan - Thanks for reaching out to us regarding your GE Microwave Model# JVM3160RF4SS. We are sorry to hear it trips the breaker when attempting to heat only and apologize for any inconvenience this has caused. Be certain the microwave is on its own dedicated circuit. We suggest to reset the breaker and try the microwave one more time. If the breaker trips off again, we recommend to unplug the microwave and schedule service. A qualified GE service technician is required for an accurate diagnosis. To schedule service online, visit us at GEAppliances.com or call 1.800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service. Again, we regret to hear of this unfortunate experience. Keep in touch! Sue
A:AnswerHello and thank you for your concern. We can understand your concern about reading negative comments about this appliance. As is often the case, you may not hear from the many of people who purchased the product and had no issues. We can assure you GE Appliances is committed to quality. Please feel free to look at the reviews on the product page here: https://products.geappliances.com/appliance/gea-specs/JVM3160RFSS Please let us know if you have any more questions. - John
A:AnswerHi JonS - The vent is located above the door. The microwave can be installed in a 12" min. - 13" deep cabinet. The microwave is 15 1/4" and will extend past the upper cabinet. The small amount of airflow should not affect cabinets. We suggest to view the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=340169_jvm3160rf_c3.pdf - Also, if the model is not vented to the outside, the air will be recirculated through a disposable charcoal filter that helps remove smoke and odors. The charcoal filter should be replaced when it is noticeably dirty or discolored (usually after 6 to 12 months, depending
on usage). See pages 15-16 of the Owner's Manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! Sue
A:AnswerHi Primdaddy - Thanks for your interest! While the model does not have a specific Vegetable touch pad, you can certainly cook frozen and fresh vegetables in any of our microwaves using Cook Time. Simply enter the desired cook time or follow the instructions provided on the package when cooking frozen vegetables. Keep in touch! Sue
A:AnswerHi Shane - Yes, GE® 1.6 Cu. Ft. Over-the-Range Microwave Oven
JVM3160RFSS is a great choice. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. This makes choosing a replacement microwave easy. Also, The microwave oven is designed for adaptation for the following three types of ventilation: 1.
Outside Exhaust (Vertical – Delivered from factory in vertical position). 2. Outside Exhaust (Horizontal). 3. Recirculating (Non-vented ductless). We certainly appreciate your loyalty! Enjoy - Sue
A:AnswerHi PKRunne - Thanks for reaching out to us and for choosing GE! We are sorry to hear of the scratches and unaware of a method to remove them from the exterior. Some paper towels can scratch the control panel as indicated in the Owner's Manual at the following link (page 14). We suggest to use a sudsy soft cloth when cleaning: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40669-6.PDF - Keep in touch! Sue
A:AnswerHi - Models manufactured August 2018 and later have a white LED (Green - Prior to Aug. 2017). Yellow labels/stickers on boxes indicate if model is "White LED". HOW TO DETERMINE THE AGE OR MANUFACTURE DATE OF A GE APPLIANCE: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16195 - Thanks for viewing GE. Keep in touch! Sue
A:AnswerHi MM- We certainly appreciate your loyalty! You can choose any model. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Each microwave comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions. This makes choosing a replacement microwave easy. Comparable models with sensor cooking controls are GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven
JVM6175DKWW and GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM7195DKWW. Model JVM7195 has an easy-clean, dark gray (vs white) enamel interior with steam clean option. Play Video: https://youtu.be/wSIh-YJSlt0?list=PLX8_V2wHGuhntzHGB3F5dEMg4YMkWMcxt - Keep in touch! Sue
A:AnswerHi Bib- Yes, when the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Thanks for choosing GE! SUE@GEA
A:AnswerHello joann - this is Nancy at GE Appliances and I am happy to help you. We are sorry to learn of your microwave. In the event of a hole in the microwave’s cavity wall, the damage is non-repairable and you should discontinue use of the product. It is also recommended that the microwave be replaced if arcing continues to occur. Minor chips to the coating on the microwave's interior cavity will not affect the product's performance. If the coating is actively flaking or peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable. The cavity coating in GE microwaves is selected to be safely used as a food-contact surface and meets GE’s and applicable government requirements for such use. No lead or other toxic materials are added to the cavity coating material used in GE microwave ovens. The inadvertent ingestion of small amounts of peeling coating does not create a health risk. I hope this helps! Thanks for checking with us!
A:AnswerHi there,
Thanks so much for reaching out. We're happy to be of assistance! Would you mind reaching out to us on social media where we can be of better assistance? Stay well! Mike@GEA
A:AnswerIt also could be caused by food crumbs or other particles lodged under the turntable wheels. Try taking the apparatus out and cleaning both the wheels and microwave floor.
A:AnswerHello Kris,
Thanks for reaching out. We're happy to answer your question. It is normal for the fan to run during operation. This is done to prevent the unit from overheating. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
