A:AnswerHello there - Thanks for reaching out. We hate to hear that your 20 years old microwave is cracked. In the event of a hole in the microwave’s cavity wall, the damage is non-repairable and you should discontinue use of the product. Arcing may cause a hole to occur and, subsequently, additional arcing may occur when the microwave is used. If there is a hole in the microwave interior, we recommend that the microwave be replaced. We're very glad that you checked! -Mikayla@GEA
A:AnswerHi - We strongly encourage you to follow the directions included with the new microwave including the use of the installation hardware packaged with the unit. The microwave must be securely mounted to the upper cabinet and on the wall bracket included with the new unit. If you have additional questions or concerns please reach out to us on Social. Kind regards - Vikki@GEA
A:AnswerHello there - Thanks for reaching out, we're happy to help! We believe this model will make a fantastic replacement. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. Thanks so much for checking. -Mikayla@GEA
A:AnswerGreat question! Microwave models JVM3160DFWW and JVM3160DF1WW are the same model. The extra digit just adds some additional information to the model, much like when you add the area code to your local phone number. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Thanks so much for checking! -Mikayla@GEA
A:AnswerThank you for checking and you will be able to install the new model in the same location but will need to use the new mounting hardware. Hope this helps. Geoff@GEA
A:AnswerHello. We appreciate your interest in this over-the-range microwave! We understand how important lighting is, and can advise this model features a Surface Light to illuminate the stove top below. There is both a bright setting, and a dimmer one for use at night if you prefer. We are confident this microwave and its lighting would be a good fit for you! If you have any other concerns or questions, we're always happy to assist. Wishing you all the best! -Sarah@GEA
A:AnswerThank you for asking about a replacement model over the range microwave. I can assist you. Here is a link for a model to consider. https://www.bestbuy.com/site/ge-1-6-cu-ft-over-the-range-microwave-stainless-steel/1624532.p?skuId=1624532 -- It is model JVM3160RFSS. Hope this helps as this will fit in the same opening. Geoff@GEA
A:AnswerHello there - thanks for reaching out! Unfortunately, this microwave (JNM3163DJBB) does not have convection cooking technology. We're sorry for any inconveniences this may cause. Perhaps you would be interested in this over-the-range microwave: PVM9179DKBB. It has the same finish, is the same size, and it also has microwave and convection cooking capabilities. We hope this is helpful! Let us know if you have any other questions - we're glad to assist. Best, Kelsey@GEA
A:AnswerHello there - this is a great question! We're happy to help out. Microwave model JVM3160RFSS will fit in the same space that your current model (JVM6175SKSS) is in. You can review the mounting space requirements on page 8 of the installation instructions: https://files.bbystatic.com/4g5y%2FurKsDnINGA3SX7atw%3D%3D/D080728B-D48F-4217-B33D-62483037B6BF.pdf. If you have any other questions, you know where to find us! All the best, Kelsey@GEA
A:AnswerHello there - thanks for asking! Yes, this over-the-range microwave has an "Add 30 Sec" button. We hope this is what you're looking for! Let us know if you need anything else - we're always glad to help. All the best, Kelsey@GEA
A:AnswerHi there - We're so sorry that your microwave is causing an issue and tripping your breakers. This is not something we would expect from this unit and we completely understand your frustration. To best help you, we encourage you to reach out to us directly so that we can dialogue with you easier about this issue and find a solution together. Please feel free to connect with us through email on our website anytime or call us at 1-800-626-2005 Monday through Friday 8 a.m. to 8 p.m. ET or 8 a.m. to 7 p.m. ET on Saturdays (we're closed on Sunday). We look forward to hearing from you and helping you through this. All the best, Kelsey@GEA
A:AnswerHello there - We really appreciate you checking in about this! The mounting bracket included with each new microwave is specific to that model, so a mounting bracket from a previous model will not be compatible. This makes the process of choosing a new microwave a little easier, since you know that your new unit will come with all the installation hardware necessary. We hope this is insightful! Let us know if you have any other questions - we're glad to help. Be well, Kelsey@GEA
A:AnswerHello- We appreciate your question and are happy to help! The microwave cooktop light is 1 microwave halogen bulb. The part number is WB25X25393. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
