A:AnswerHello Zeke,
Thanks so much for reaching out. We're happy to help find a new model for you. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. One model we would recommend is JVM7195DKWW. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this model is to your liking. Best wishes. Mike@GEA
A:AnswerHello Sherry! Thanks for your question. This model is comparable in size and some attributes, but does not have recirculation venting like your current model. If you would like a model with recirculating venting, we recommend looking into model number JNM7196SKSS. This unit can be found online at this link: https://www.bestbuy.com/site/ge-1-9-cu-ft-over-the-range-microwave-stainless-steel/5291501.p?skuId=5291501
We hope this helps! Emily
A:AnswerHello Dan,
Thank you so much for reaching out. We're happy to answer your question. Over-the-range microwaves are not intended/or designed to be used as countertop microwaves. Improper use and installation of appliances will void the warranty. We do have countertop microwaves that can also be built in, but they do not fit the same cutout as an over-the-range microwave. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHello Garfield,
We appreciate you reaching out. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. So yes, this model will fit the same space as your current model. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHello,
Thank you for reaching out to us at GE Appliances. We are happy to hear of your interest in this microwave and we are here to help. This microwave color is black. This microwave does appear to be shiny depending on the lighting of the room. For more information about this microwave we would recommend looking under the Key Specs on the product page. We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerHello,
Thank you for your interest in this Over-The-Range Microwave. This is a great question and we are happy to help. This model has a 1 year warranty from the date of the original purchase. This warranty includes Any part of the microwave oven which fails due to a defect in materials or workmanship. During this limited one-year warranty, GE will also provide, free of charge, all labor and related service to replace the defective part. For more information about this warranty please view page 27 of the User Manual that can be found here: https://files.bbystatic.com/KsvkoHYUAxz6jdhCHP5SqA%3D%3D/AC290A7E-9E2A-454B-811A-7E2199371C09.pdf. We hope this information helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA
A:AnswerHi Ironapple! Thanks for reaching out to us. Could you please reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with more information about this so we can look into it for you? We look forward to hearing from you. Emily
A:AnswerVenting is up to you, and if you already have an existing vent to the outside. Most "over the range" microwaves give you the option of either venting to your existing exhaust (to the outside), or recirculating the air through the microwaves internal exhaust function. For example, I installed mine in a rental property, with no external vent. Therefore I set it up for the recirculating function.
Hope this answers your question!
A:AnswerHello AMAN - Thank you for putting your trust in GE Appliances all these years. We will be happy to help. Model JVM3160DFWW would make a great replacement for your current microwave. However, the mounting bracket is model specific and cannot be used on a different unit. We apologize for the inconvenience. Please let us know if you have any more questions. - John@GEA
A:AnswerHi there! Thanks for reaching out to us and for your interest in our microwaves. This unit does have the express cook option where you can press 1 for one minute, 2 for two minutes, etc. We hope this helps! Emily
A:AnswerHi Gibby! Thanks for your question. We found that this is normal. This unit has an automatic fan feature, which protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. We hope this helps! Emily
A:AnswerI would think you could put the new mounting bracket there, use anchors if needed and long enough screws to make it through the faux wall as well as the drywall behind it. You may need to get your own hardware if the screws provided with the microwave bracket aren’t long enough.
A:AnswerHi HappyFeet. We appreciate you taking the time to reach out. We're very sorry to hear that your microwave won't turn on. We know how vital the microwave is to the home and we're happy to help. For this issue, we would recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this is useful information! We're wishing you the best. - Guy@GEA
A:AnswerHello -Thank you for your interest; we are happy to help! If you are replacing a 30" over-the range microwave, this model will work in your current space. If you have any further questions, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Olga@GEA
A:AnswerMine had to relocate the cover plate to force the air from the blower motor out the front, as I did not have an outside vent to hook up to either. I did not have to move the blower motor.
